Question 1

You’re defining usability test tasks for a web shop for mobile phones and smartphones. Finding out whether users are able to place an order easily has been identified as the main goal of the usability test. Which of the following is a reasonable task definition to include in the test?

Options :

A : Put the first phone you find in your shopping cart!

B : Your phone broke and you’re looking for a new smartphone. Your budget is 200$ and it should have an infrared sensor as you like to operate your home entertainment system with it. Find a suited smartphone and order it!

C : Enter the item number “1469483” in the search box and click “OK”. Put the first item in the cart by clicking “add to bag”. Then, click on “checkout” in order to start the order process. After that, fill in the form and click on “submit”.

D : Which mobile operating system do you prefer?

Answer: B

Question 2

Which of the following statements best describe Rapid Iterative Testing and Evaluation?

Options :

A : Testing happens on a regular basis, e.g. each Monday

B : Testing is informal and many potential users can be accessed

C : Testing focuses on instant redesigns and confirming made changes

D : Testing is quantitative

Answer: C

Question 3

Why are positive usability findings of high importance? Which of the following statements is wrong?

Options :

A : Positive usability findings make it easier to sell the need for correcting usability problems by giving a balanced view.

B : Positive findings are of high importance because they can be used in the report to justify the costs of the test.

C : Positive usability findings allow a better view of the usability of the product.

D : Positive usability findings should be used to communicate to the development team which features should not be modified or deleted.

Answer: B

Question 4

Which of the following are common mistakes made in usability testing?

i. The user is too active

ii. Critical results are ignored

iii. No observers involved

iv. Scheduling too late

v. Incorrect focus

Options :

A : ii, iv & v are true, i & iii are false

B : ii & iv are true, i, iii & v are false

C : i, ii & iii are true, iv & v are false

D : i & iii are true, ii, iv & v are false

Answer: A

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