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Exam Code: C_C4H56_2411
Exam Questions: 127
SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2
Updated: 05 Jan, 2026
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Question 1

Which elements are used to calculate the due dates defined in Service Level Agreements? Note: There are 2 correct answers to this question. 

Options :
Answer: B,D
Question 2

For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to this question. 

Options :
Answer: A,C
Question 3

You cannot access cases in SAP Service Cloud Version 2. What could be the reason? 

Options :
Answer: A,C
Question 4

Which milestone can you use for service levels? 

Options :
Answer: B
Question 5

Where can you find existing cases in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question

Options :
Answer: A,D
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