Question 1

Universal Containers uses Contracts for agreements with customers. A sales manager is required to provide approval for contracts and director approval for any contract over $10,000. Which two options should an app builder use to ensure all contracts route for the correct approval and also prevent the sales rep from making changes to the record while it is being approved? (Choose two.)

Options :

A : Create an approval process on the Contract object with one step for each sales manager that sets the approver as the director.

B : Create a validation rule on the Contract object that prevents updates to the contract record while it is being reviewed.

C : Create an approval process on the Contract object with criteria set on a second approval step as ‘Amount__c > 10,000’ and set the approver as director.

D : Create an approval process on the Contract object and set the field for ‘Next Automated Approver Determined By’ as ‘Manager’.

Answer: A,D

Question 2

Universal Containers wants to display a message when an opportunity close date is less than 60 days in the

future.

What can be used to display different text on the opportunity record depending on the number of days until the

target close date?

Options :

A : Workflow Update

B : Process Builder

C : Sales Process

D :

Formula Field

Answer: D

Question 3

What is not a capability of the lead object? (Choose two.)

Options :

A : Standard or Custom fields can be mapped to fields in the Account, Contact and Opportunity objects as part of lead conversion.

B : Leads can be grouped into queues.

C : Leads can be automatically assigned to users or queues.

D : Custom objects that have been related to a lead can be copied when a lead is converted to the account, contact or opportunity.

Answer: A,D

Question 4

Managers at Universal Containers want a quick way to create additional accounts to form a hierarchy from a parent account record. They want to auto-populate five fields based on the parent to make it easier for users to create the child accounts quickly. What should the app builder recommend?

Options :

A : Custom Global Quick Action

B : Create a custom action

C : Add Path on Account hierarchy

D : Add a custom Link on Account

Answer: B

Question 5

A custom field on an account is used to track finance information about a customer. Only members of the

Finance Team have access to this field. However, the business wants to allow one customer service agent,

who is assigned the customer service profile, read-only access to this field for special circumstances.

What is the recommended solution to grant the customer service agent access to the field?

Options :

A :

Update the Customer Service Profile already assigned to the agent to allow for read-only access to the field

via Field Level Security.

B :

Create a permission set that allows read-only access to the field via Field Level Security and assign it to the

agent.

C :

Create a new profile to allow for read-only access to the field via Field Level Security and assign it to the

agent.

D : Update the custom field’s Field Level Security in setup to allow the agent read-only access to the field.

Answer: B

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