Question 1

A university's Study Abroad office getting ready to implement Salesforce to streamline internal processes. In the past, most of the work was done using spreadsheets and paper. The office is unsure which metrics to use to determine whether the implementation project is successful. Which two metrics should the consultant recommend? Choose 2 answers.

Options :

A : Percentage of staff logins each month

B : Volume of emails to the office

C : Time saved when creating business reports

D : Number of student phone inquiries

Answer: B,C

Question 2

A school district is reopening after global pandemic. It has an existing Salesforce org configured with the K-12 Architecture kit. The school district wants to leverage Work.com Command Center for schools in its existing org. What should the consultant advise?

Options :

A : Work.com Command Center operates in a separate org.

B : Install Work.com Command Center in existing org.

C : Leverage Student Success Hub.

D : Use third-party app from AppExchange.

Answer: B

Question 3

A consultant needs to migrate international students' contact and address information to a Salesforce Education

Data Architecture (EDA) environment with the State and Country Picklist feature enabled.

What should the consultant confirm before migrating the data?

Options :

A : Contact Multi-Addresses Enabled is checked.

B : All state and country values are ISO-3166 values.

C : Every contact has a state and country value.

Answer: B

Question 4

A university's strategic goal is to improve its MBA program rankings. A data point that influences the MBA program ranking is acceptance percentage. The school has asked a consultant to help it reach the goal, and increase prospective student engagement across multiple channels. What should the consultant recommend?

Options :

A : Leverage Advisor Link to advise them on the application yield.

B : Use Education Cloud to replicate the current systems and processes.

C : Implement Marketing Cloud to manage recruitment campaigns.

D : Implement Pardot Lead Scoring to find well qualified students.

Answer: C

Question 5

A college plans to implement Student Success Hub and wants to configure Pathways to support students in their academic journey. What should be considered when implementing Pathways?

Options :

A : There is a limit to the number of Plan Requirement records.

B : Pathways uses Program Plan and Plan Requirement records.

C : There are only two levels of Program Plan requirements in Pathways.

Answer: B

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