Question 1

A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.Which setting should a consultant consider to improve travel time accuracy?

Options :

A : Minimum grade, default operating hour

B : Estimated travel time, minimize travel

C : Travel speed unit, actual travel time

D : Street level routing, Default travel speed

Answer: D

Question 2

Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing. How should the callout for multiple panels be treated in Salesforce?

Options :

A : Create a work order for each installed product and a work order dependency to assign to the same resource.

B : Create a work order hierarchy with each installed product as a child work order.

C : Create a work order with a work order line item for each installed product.

D : Create an asset hierarchy with each installed product as a child asset in the hierarchy.

Answer: C

Question 3

universal container (uc) is rolling out inventory management to better manageparts and inventory. UC wants to automatically associate certain parts and productsto work orders on creations based on the work to be performed.How should the Consultant meet this requirement?

Options :

A : Add product to the products required related list on the asset object

B : Add product to the products required related list on the work type object

C : Add product to the work order products related list on the work type object

D : Add product to the work order products related list on the asset object

Answer: B

Question 4

Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?

Options :

A : Work Types, Skill Routing, Skill Requirements, Operating Hours

B : Case process, Work Types, Entitlements, and Milestones

C : Skill Requirements, Work Types, Case Process, Milestones

D : Work Types, Skill Requirements, Entitlements, and Milestones

Answer: A

Question 5

Universal containers has enabled field service lightning and wants to enablemilestones for work orders.What should a consultant take into consideration?

Options :

A : Creating milestones for work orders requires an entitlement for case.

B : Creating milestone trackers requires a custom lightning component.

C : Creating entitlements for work orders requires a custom lightning component.

D : Creating entitlements for cases and work orders must be separated.

Answer: D

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