Question 1

Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?

Options :

A : Attach Knowledge Articles to Work Order Line Items Only.

B : Manage Attached Articles and Search the Knowledge Base.

C : Attach Articles to Work Orders and Work Order Line Items.

D : Include Quick Actions and Global Actions in Attached Articles.

Answer: B,C

Question 2

Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers

Options :

A : Soft Boundaries

B : Customer First

C : High Intensity

D : Emergency Policy

Answer: A,B

Question 3

Universal containers want technicians to view work progress through the workorder line-item card in the field service lightning mobile app.Which configuration steps should a consultant take to meet this requirement?

Options :

A : add the work order line items related list of the work order page layout and assign thelayout to the technician -s profile.

B : create a custom visual force page and add an external link in the field servicelightning mobile app to view the page in the mobile browser.

C : create a custom lightning component that displays work order progress and deploy itto technicians through the field lightning mobile app.

D : create a report chart that summarizes work order line items and add a link to theservice appointment layout.

Answer: A

Question 4

A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.Where should the technician record this information?

Options :

A : The Product Item Transactions Related List on the Product Item

B : The Work Order Line Item associated with the completed Work Order

C : The Products Consumed section on the Work Order

D : The Product Request Line Item associated with the Product

Answer: C

Question 5

Universal containers (UC) sells shipping containers and container parts. UC wantsto track each customer's container and associated parts for Florida servicing, sales, andreporting purposes.Which solution should a consultant recommend to relate the parts to a customer'scontainer?

Options :

A : Create an asset hierarchy on the account with the container as the root asset and theparts as child assets.

B : Add the container as an asset on the account and mark the parts internal assets.

C : Add the container as a product on the account and the parts to a child product relatedlist.

D : Create a hierarchical relationship between the parent product container and child partsproducts.

Answer: A

Confidently Practice Online with Free FS-Con-101 Exam Cram

Buying Options: