Question 1

Universal container want to track technician van stock and consigned productsHow can this will be accomplished using the field service lightning standard objectmodel

Options :

A : Service resources will track van stock. Location will track time and customer sites

B : Location will track van stock. Account will track consigned products

C : Service resources will track van stock. Products consumed will track item atcustomer-s site

D : Location will track van stock and items at customer-s site

Answer: B

Question 2

Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistanceis needed to complete the work. Universal Containers defined that Service Appointments in a "CannotComplete" status are unable to be rescheduled or unscheduled for history tracking purposes.Which two items should the Consultant recommerd to meet the requirement?Choose 2 answers

Options :

A : Ensure that Status Transitions are configured to prevent the up3Ste from 'Cannot Complete' to

B : Define 'Cannot Complete' as a Pinned Status for Scneduling and Optimization Services

C : Define 'Cannot Complete' as a Pinned Starus for Auto-Dispatch Services

D : Ensure that Status Transitions are configured to allow the status update from 'Cannot Complete' to 'Scheduled.'

Answer: A,B

Question 3

Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills. What should the Consultant consider when using Work Types?

Options :

A : A change to the skills on a Work Type will affect the required skill on Work Orders previously created from that Work Type.

B : A Work Order inherits the Work Types required skills; however, the user has the ability to add/remove skills on the Work Order.

C : An existing Work Order Line Item will inherit the required skill of a Work Type, regardless of any existing required skills.

D : A Work Order Line Item will inherit their parent Work Order-s Work Type Skills, and the user is unable to make additional changes.

Answer: B

Question 4

Universal containers (UC) sells shipping containers and container parts. UC wantsto track each customer's container and associated parts for Florida servicing, sales, andreporting purposes.Which solution should a consultant recommend to relate the parts to a customer'scontainer?

Options :

A : Create an asset hierarchy on the account with the container as the root asset and theparts as child assets.

B : Add the container as an asset on the account and mark the parts internal assets.

C : Add the container as a product on the account and the parts to a child product relatedlist.

D : Create a hierarchical relationship between the parent product container and child partsproducts.

Answer: A

Question 5

Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work ordersusing the Dispatcher Console.Which two filtering options should managers use to find the appropriate work orders?Choose ? answers

Options :

A : The Preventative Maintenance Gantt and filter the list to show only desired work orders

B : The Dispatcher Console Map and filter the list to show only desired service appointments

C : The Dispatcher Console Appointment list and filter the list to show only desired service appointments

D : The Dispatcher Work Order Polygon and filter the list to show only desired service appointments

Answer: C

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