Question 1

Universal Containers (UC) wants to better understand their service business and Field Service Technician terms' schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?

Options :

A : Proactively adjust Service Contracts.

B : More accurately assign Work Orders based on skills.

C : Proactively adjust to address demand fluctuations.

D : More consistently meet customer response times.

Answer: B,C

Question 2

Universal containers requires trained inspectors to make three site visits per year to

inspect containers sites. These visits must be scheduled within 14 days of the inspection

due date.

What are two ways s consultant can configure maintenance plans to meet the

requirement? Choose 2 answer

Options :

A : Auto-generate work orders with a 14-day Generation timeframe.

B : Associate a required skill called site visit to a maintenance plan.

C : Auto-generate work orders with a 14-day Generation horizon.

D : Associate a work type called site visit to a maintenance plan.

Answer: C,D

Question 3

universal containers want to limit their technicians view of work orders and

appointment in the field service lightning mobile app

What should a consultant recommend to control their technicians?

Options :

A : field sets

B : page layouts

C : mini page layouts

D : visual force page

Answer: B

Question 4

Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile app.

What should a Consultant recommend to control their Technicians' view?

Options :

A : Mini-Page Layouts

B : Page Layouts

C : Visualforce Pages

D : Field Sets

Answer: B

Question 5

Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete. How can CSAT information be collected?

Options :

A : Add the CSAT Visualforce page to the Work Order.

B : Install the Survey Snap-in for CSAT capture.

C : Install an AppExchange Package.

D : Enable the CSAT Quick Action for Work Orders.

Answer: C

Confidently Practice Online with Free FSL-201 Exam Cram

Buying Options: