Question 1

Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work. In which two ways can UC achieve this?

Choose 2 answers

Options :

A : Leverage the Match Skills Scheduling Policy when scheduling appointments.

B : Create Skills that relate to qualifications from Setup and assign them to a Service Resource.

C : Leverage the Match Skills Work Rule when scheduling appointments.

D : Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.

Answer: B,C

Question 2

Universal Containers (UC) wants to better understand their service business and Field Service Technician terms' schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?

Options :

A : Proactively adjust Service Contracts.

B : More accurately assign Work Orders based on skills.

C : Proactively adjust to address demand fluctuations.

D : More consistently meet customer response times.

Answer: B,C

Question 3

Universal Containers wants to help their dispatchers determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal?

Options :

A : Work Types with an Estimated Duration.

B : Operating Hours for Customer Accounts.

C : Work Orders with Operating Hours.

D : Work Types with Service Level Agreement.

Answer: A

Question 4

Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile app.

What should a Consultant recommend to control their Technicians' view?

Options :

A : Mini-Page Layouts

B : Page Layouts

C : Visualforce Pages

D : Field Sets

Answer: B

Question 5

Universal containers (UC) sells shipping containers and container parts. UC wants

to track each customer's container and associated parts for Florida servicing, sales, and

reporting purposes.

Which solution should a consultant recommend to relate the parts to a customer's

container?

Options :

A :

Create an asset hierarchy on the account with the container as the root asset and the

parts as child assets.

B : Add the container as an asset on the account and mark the parts internal assets.

C :

Add the container as a product on the account and the parts to a child product related

list.

D :

Create a hierarchical relationship between the parent product container and child parts

products.

Answer: A

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