Question 1

Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?

Options :

A : Assign Contractor 2 as an excluded Resource.

B : Assign Contractor 1 and 2 different capacities for repair work.

C : Assign Contractor 1 as a Preferred Resource.

D : Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

Answer: C

Question 2

Universal containers requires trained inspectors to make three site visits per year to

inspect containers sites. These visits must be scheduled within 14 days of the inspection

due date.

What are two ways s consultant can configure maintenance plans to meet the

requirement? Choose 2 answer

Options :

A : Auto-generate work orders with a 14-day Generation timeframe.

B : Associate a required skill called site visit to a maintenance plan.

C : Auto-generate work orders with a 14-day Generation horizon.

D : Associate a work type called site visit to a maintenance plan.

Answer: C,D

Question 3

Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for

internal employees when scheduling all Service Appointments.

Which two customizations should the Consultant recommend to meet this requirement?

Choose 2 answers

Options :

A :

Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime,

Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority, ASAP.

B : Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.

C :

Create a custom Quick Action for Booking Appointments and Candidates that use the new

Scheduling Policy.

D :

Create a new Scheduling Policy that includes Service Objectives in this order: ASAP, Resource

Priority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime.

Answer: A,B

Question 4

Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?

Options :

A : Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.

B : Create a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.

C : Create a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.

D : Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.

Answer: D

Question 5

Universal container want technician using the field service lightning mobile app

to indicate when service appointment is at risk

What should be a consultant recommended to meet the requirements?

Options :

A : Adjust the scheduled end field on the service appointment

B : Change the status field on the service appointment

C : Update the in-jeopardy field on the service appointment

D : Post the service appointment chatter feed

Answer: D

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