Question 1

A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill requirement for the appointment.

How can the Dispatcher update the Service Crew to meet those requirements?

Options :

A : Edit the Service Appointment and add a new Service Resource.

B : Update the Service Crew on the Service Appointment-s Work Type.

C : Use the Crew Management tool to add Service Resources to the Crew.

D : A Create a new Service Appointment with a different Crew.

Answer: D

Question 2

Universal Containers wants to track the work that is performed on the customer's install base.

What object relationship should the Consultant focus on to meet this requirement?

Options :

A : Products to Accounts

B : Assets to Products

C : Work Orders to Assets

D : Work Orders to Products

Answer: D

Question 3

universal container wants its technician to follow a standard operating

procedure (S O P) while performing maintenance on an individual asset. Each

operation should be captured independently to allow technician to enter note and

update status they progress with the work preventative maintenance should be with a

single visit

Which data model should the consultant recommend to the universal container?

Options :

A :

Work order to represent the preventative maintenance on the asset - work order line

item to represent the different operations - service appointment to represent the visit

B :

Service appointment to represent ante the preservative maintenance on the asset -

work order line item to represent the different operations - work order to represent the

visit

C :

Work order to represent the preventative maintenance on the asset - service

appointment to represent the different operations - work order line item to represent

the visit

D :

Work order line item represent the preventative Maintenance on the asset - work

order represent the different operations- service appointment to represent visit

Answer: A

Question 4

Universal Containers (UC) wants to better understand their service business and Field Service Technician terms' schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?

Options :

A : Proactively adjust Service Contracts.

B : More accurately assign Work Orders based on skills.

C : Proactively adjust to address demand fluctuations.

D : More consistently meet customer response times.

Answer: B,C

Question 5

Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.

Which two conditions would make the Consultant consider setting the optimizer to High'

Choose 2 answers

Options :

A : The Scheduling Policy Used field is blank.

B : The scheduling policy is producing too many candidates that qualify for each Service Appointment.

C : Most service appointments have the same priority.

D : The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.

Answer: C,D

Confidently Practice Online with Free FSL-201 Exam Cram

Buying Options: