Question 1

Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete. How can CSAT information be collected?

Options :

A : Add the CSAT Visualforce page to the Work Order.

B : Install the Survey Snap-in for CSAT capture.

C : Install an AppExchange Package.

D : Enable the CSAT Quick Action for Work Orders.

Answer: C

Question 2

Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.

What should a Consultant utilize to meet this requirement

Options :

A : Entitlement Templates

B : Entitlements

C : Work Types

D : Work Order Record Types

Answer: C

Question 3

Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends

using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is

given via a permission set.

Which two permission sets should give a user access to the Crew Management tool?

Choose ? answers

Options :

A : FSL Agent Permissions

B : FSL Dispatcher Permissions

C : FSL Admin Permissions

D : FSL Resource Permissions

Answer: B

Question 4

Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile app.

What should a Consultant recommend to control their Technicians' view?

Options :

A : Mini-Page Layouts

B : Page Layouts

C : Visualforce Pages

D : Field Sets

Answer: B

Question 5

Universal Containers (UC) wants to better understand their service business and Field Service Technician terms' schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?

Options :

A : Proactively adjust Service Contracts.

B : More accurately assign Work Orders based on skills.

C : Proactively adjust to address demand fluctuations.

D : More consistently meet customer response times.

Answer: B,C

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