Question 1

Universal Containers wants to track the work that is performed on the customer's install base.

What object relationship should the Consultant focus on to meet this requirement?

Options :

A : Products to Accounts

B : Assets to Products

C : Work Orders to Assets

D : Work Orders to Products

Answer: D

Question 2

Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the

Salesforce Field Service mobile app.

Which configuration steps should 8 Conzultant take to meet this requirement?

Options :

A : Create a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.

B : Create a Report Chart that summarizes wk Order Line Items and add 2 link to the Service Appointment layout.

C : Add the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician’s profile.

D : Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through the Salesforce Field Service mobile app.

Answer: C

Question 3

universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time

How should the consultant make this requirement?

Options :

A : Create a work rule with two required skills

B : Create a two-service crew

C : Create a crew with two technicians

D : Create two service appointment

Answer: C

Question 4

Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.

What should a Consultant utilize to meet this requirement

Options :

A : Entitlement Templates

B : Entitlements

C : Work Types

D : Work Order Record Types

Answer: C

Question 5

Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers

Options :

A : Create Multiple Work Orders Line Items per service.

B : Select the relevant Work Types for each Resource.

C : Assign the appropriate Skills to Resources.

D : Use Work Types with required Skills.

Answer: C,D

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