Question 1

The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.

What are two reasons appointments remain in violation and are not reassigned?

Choose 2 answers

Options :

A : Global optimization doesn't reschedule appointments that have rule violations.

B : The optimizer uses a scheduling policy different from what is used on the dispatch console.

C : The territory of the resources was not included in the global optimization request.

D : There are no service resources available with the required skill levels.

Answer: A,D

Question 2

An extreme whether situation impacts both the volume of work and number of

available resources at universal container

Which approach should a consultant recommend to realign available resources with?

open work?

Options :

A : Resource Schedule optimization

B : Global optimization

C : Emergency scheduling

D : Customer first scheduling

Answer: B

Question 3

Universal containers want technicians to view work progress through the work

order line-item card in the field service lightning mobile app.

Which configuration steps should a consultant take to meet this requirement?

Options :

A :

add the work order line items related list of the work order page layout and assign the

layout to the technician -s profile.

B :

create a custom visual force page and add an external link in the field service

lightning mobile app to view the page in the mobile browser.

C :

create a custom lightning component that displays work order progress and deploy it

to technicians through the field lightning mobile app.

D :

create a report chart that summarizes work order line items and add a link to the

service appointment layout.

Answer: A

Question 4

An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.

What should the Consultant leverage to meet this requirement?

Options :

A : Maintenance Plan

B : Product Item

C : Entitlement Plan

D : Assets

Answer: B

Question 5

Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance

is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot

Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.

Which two items should the Consultant recommerd to meet the requirement?

Choose 2 answers

Options :

A : Ensure that Status Transitions are configured to prevent the up3Ste from 'Cannot Complete' to

B : Define 'Cannot Complete' as a Pinned Status for Scneduling and Optimization Services

C : Define 'Cannot Complete' as a Pinned Starus for Auto-Dispatch Services

D : Ensure that Status Transitions are configured to allow the status update from 'Cannot Complete' to 'Scheduled.'

Answer: A,B

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