Question 1

universal containers has customers who have previously negotiated pricing on

some products.

Which price book structure should a consultant recommend when considering the

implications of pricing on work orders?

Options :

A : Utilize a custom global price book and add all products as price book entries

B :

Utilize a custom global price book and add price negotiated products as price book

entries

C : Create customer specific price books and add all products as price book entries

D :

customer specific price books and add only price negotiated products as price Create

book entries

Answer: C

Question 2

An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each

required component so it can be tracked and priced separately. However, a few of the components are only on the

company's Preferred Price Book while the others are on the U.S. Price Book.

Which solution should a Consultant recommend so the agent can meet this requirement?

Options :

A : Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

B : Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

C : Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.

D : Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.

Answer: C

Question 3

one of the universal container customers allow maintenance only between 12:00

noon to 1:00 pm

On which object should a consultant set operating Hours to meet this requirement?

Options :

A : Service territory number

B : Service territories

C : Service appointment

D : Account

Answer: D

Question 4

which object can be used to share service appointments with service resource s in field

service lightning?

Options :

A : Service territory member

B : Service territory

C : Work order

D : User territory

Answer: A

Question 5

Northern Trail Outfitters wants to improve overall responsiveness to customers.

Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

Options :

A : Enable Drip-feed to dispatch the next appointments.

B : Shuffle daily work manually via the Gantt.

C : Leverage Resource Schedule Optimization.

D : Configure the Auto Dispatch scheduled job.

Answer: B

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