Question 1

Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?

Options :

A : Attach Knowledge Articles to Work Order Line Items Only.

B : Manage Attached Articles and Search the Knowledge Base.

C : Attach Articles to Work Orders and Work Order Line Items.

D : Include Quick Actions and Global Actions in Attached Articles.

Answer: B,C

Question 2

Universal containers wants to dispatch emergency work identified throughout the

day that needs to completed before lower-priority work.

What should the consultant recommend to meet this requirement?

Options :

A : Create a custom Gantt action to call an apex class to reschedule appointments.

B : Write a batch apex class to unscheduled low priority work orders.

C : Define a global optimization job to run hourly.

D : Apply the reshuffle action within the Gantt.

Answer: D

Question 3

Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?

Options :

A : Create a recurring Service Appointment

B : Create Resource Absences every day.

C : Use appropriate Resource Operating Hours.

D : Use the Resource Availability Rule.

Answer: C

Question 4

Universal containers want technicians to view work progress through the work

order line-item card in the field service lightning mobile app.

Which configuration steps should a consultant take to meet this requirement?

Options :

A :

add the work order line items related list of the work order page layout and assign the

layout to the technician -s profile.

B :

create a custom visual force page and add an external link in the field service

lightning mobile app to view the page in the mobile browser.

C :

create a custom lightning component that displays work order progress and deploy it

to technicians through the field lightning mobile app.

D :

create a report chart that summarizes work order line items and add a link to the

service appointment layout.

Answer: A

Question 5

An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each

required component so it can be tracked and priced separately. However, a few of the components are only on the

company's Preferred Price Book while the others are on the U.S. Price Book.

Which solution should a Consultant recommend so the agent can meet this requirement?

Options :

A : Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

B : Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

C : Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.

D : Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.

Answer: C

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