Question 1

Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?

Options :

A : Create a recurring Service Appointment

B : Create Resource Absences every day.

C : Use appropriate Resource Operating Hours.

D : Use the Resource Availability Rule.

Answer: C

Question 2

Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers

Options :

A : Soft Boundaries

B : Customer First

C : High Intensity

D : Emergency Policy

Answer: A,B

Question 3

Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?

Options :

A : Attach Knowledge Articles to Work Order Line Items Only.

B : Manage Attached Articles and Search the Knowledge Base.

C : Attach Articles to Work Orders and Work Order Line Items.

D : Include Quick Actions and Global Actions in Attached Articles.

Answer: B,C

Question 4

Universal Containers has implemented a flow that allows technicians to replace faulty or damaged assets directly from within the field service lightning mobile app. Once a replacement has been made, where can the asset relationship s be viewed?

Options :

A : Both the primary assets and related assets related lists on the assets object

B : Only the primary assets related list on the assets object

C : Both the primary assets and related assets related lists on the work order object

D : Only the primary assets related list on the work order object

Answer: B

Question 5

Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing. How should the callout for multiple panels be treated in Salesforce?

Options :

A : Create a work order for each installed product and a work order dependency to assign to the same resource.

B : Create a work order hierarchy with each installed product as a child work order.

C : Create a work order with a work order line item for each installed product.

D : Create an asset hierarchy with each installed product as a child asset in the hierarchy.

Answer: C

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