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Question 1

Select all the required parameters for configuring the Salesforce data actions. (Choose three.)

Options :

A : Username

B : Access ID

C : Password

D : ARN Number

E : Token

Answer: A,C

Question 2

Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.

Options :

A : MakeDateTime(2020,5,3)

B : MakeDateTime(2020,3,5)

C : MakeDateTime(5,3,2020)

D : MakeDateTime(3,5,2020)

Answer: D

Question 3

Arrange the listed schedule groups based on call flow priority.

1. Closed

2. Emergency

3. Open

4. Holiday

Options :

A : 2,3,4,1

B : 2,4,1,3

C : 2,3,1,4

D : 2,1,4,3

Answer: C

Question 4

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

Options :

A : The maximum capacity that an agent may handle simultaneously for each supported media type

B : The after call work time for each media type

C : The length of time that an agent may spend on each media type

D : The number of different media types that an agent may handle simultaneously

E : The media types that can interrupt current interactions that an agent is handling

Answer: A,D

Question 5

What is the maximum prompt file size you can upload?

Options :

A : 10 MB

B : 20 MB

C : 25 MB

D : 50 MB

Answer: C