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Exam Code: GCP-GCX
Exam Questions: 170
Genesys Cloud CX Certified Professional Consolidated
Updated: 25 Nov, 2025
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Practicing : 1 - 5 of 170 Questions
Question 1

What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.) 

Options :
Answer: A,D

Question 2

You must define the phone configuration in Genesys Cloud CX to associate with a physical phone. What binds the phone's settings in Genesys Cloud CX to a physical phone?

Options :
Answer: D

Question 3

Currently, you manage all agents' schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they
have meetings or other events that take them away from the queue. You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?

Options :
Answer: A

Question 4

All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT __________. 

Options :
Answer: C

Question 5

Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.) 

Options :
Answer: A,C

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