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Question 1

What can happen if a company does not have a focused document strategy with clear policies?

Options :

A : Employees will not use the color in their documents.

B : Employees will outsource key documents.

C : Employees will create their own strategies.

D : Employees will finish their own documents by hand.

Answer: B

Question 2

Which ongoing challenges does a business manager face?

Options :

A : cash flow, competitor activity, customers, and market share development

B : expense control, investment planning, sales, and administration

C : financial management, production planning, quality of goods, and stock control

D : sales growth, customer handling, administration and know-how, and expertise

Answer: A

Question 3

Upon what does the value of a business document depend? (Select two.)

Options :

A : a simple calculation of distribution costs

B : the cost of the toner and paper used to print

C : the intended purpose of the document

D : the interpretation of the reader/user of the document

Answer: C,D

Question 4

What is an effective way of choosing HP imaging and printing products for a customer?

Options :

A : Sell as many devices as possible to secure ongoing sales of supplies and maintenance items.

B : Offer free training when selling HP imaging and printing devices.

C : Match product features to the customer-s needs to improve the way they work.

D : Sell products that offer the most functionality to fit within the customer-s budget.

Answer: C

Question 5

What is a proven advantage of using color when advertising by mail?

Options :

A : People are willing to buy anything if color is used.

B : Color is the cheapest form of printing.

C : Color printers can create stamps for mailings.

D : People are far more likely to pick up and respond to a piece of color mail.

Answer: D