Question 1

A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information. Which group of people should a consultant work with to identify pain points and define project requirements?

Options :

A : (Persona) General physician (Stakeholder) Salesforce administrator (Stakeholder) Marketing Cloud administrator

B : (Persona) Contact Center agent (Stakeholder) Salesforce administrator (Stakeholder) Integration architect

C : Persona) Care coordinator (Stakeholder) Salesforce administrator (Stakeholder) Tableau developer

D : (Persona) Contact Center agent (Stakeholder) Tableau developer (Stakeholder) MuleSoft developer

Answer: B

Question 2

How should Members and Patients be represented during the basic set-up of Health Cloud console for Care Coordinators and Managers as per the Salesforce recommendation?

Options :

A : The Individual data model may be used to represent Members and Patients.

B : Leveraging Candidate Accounts are the recommended approach to represent Members and Patients.

C : Salesforce recommends using Member Accounts to represent Members and Patients

D : Leveraging Person Accounts is the recommended approach to represent Members and Patients.

Answer: D

Question 3

A new user story requires an OmniScript to update an existing field on a custom SObject. Which two components should a consultant use to satisfy the requirement?

Options :

A : SOQL Query

B : API Actions

C : Integration Procedures

D : DataRaptors

Answer: C,D

Question 4

What is the recommended approach to create patients’ records used in HC?

Options :

A : Use Patient Data Import Wizard for importing up to 50,000 records.

B : Patient object to convert leads into contacts.

C : Create patient records using Patient Loader WizarD.

D : Create as Person Accounts or Leads for referrals

Answer: D

Question 5

Service cloud organization is migrating to health cloud, and only certain teams of users have health cloud use cases .Which Users with health cloud use cases or users who need access to health cloud objects require health cloud permission set licences. What three types of ancillary information can be included in a single care request.

Options :

A : Care request providers

B : Care request reviews

C : Care request drug

D : Care request diagnosis

E : Care request facility

Answer: B,C,D

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