Question 1

Which of the following would be considered a Junction Object in Salesforce?

Options :

A : A custom object that contains a lookup field to a standard object

B : Two standard objects that have lookup relationship with each other

C : A many-to-many relationship created with two master-detail relationship

D : A many-to-many relationship created with two lookup relationships

Answer: C

Question 2

What item appears in a user's My Unresolved items after synchronization (2 answers)

Options :

A : Contacts not assigned to an account

B : Cases not assigned to a contact

C : Note not associated to a record

D : Emails not associated to a record

Answer: A,B

Question 3

A commercial loan due diligence process is handled by multiple individuals at Lake Tahoe Bank. Lake Tahoe Bank wants an easy way for managers to distribute the work, to understand the % completion of the due diligence process per client and report on the performance of the department to show possible bottlenecks. What FSC feature can Lake Tahoe Bank use to track this process?

Options :

A : Workflow Rules/Process Builder

B : Action Plans

C : Apex Tnggers on the task object

D : Flows

Answer: B

Question 4

Universal Containers has two business groups, products and services. Both groups will be using to track deals,

but different fields are required by each group.

How should a system administrator meet this requirement? (2 answers)

Options :

A : Create two record types

B : Create two permission sets

C : Create two page layouts

D : Create two sales processes.

Answer: A,C

Question 5

What benefits do Flows for FSC offer to support customer onboarding?

Options :

A : Flows systematically capture and visualize important customer Life Events to drive more personalized and need-based engagements.

B :

Flows provide step-by-step guidance for common service requests, such as change of address, or change

of beneficiary without the need to navigate to different screens.

C : Flows enable customers to schedule appointment via customer communities, mobile apps, or websites.

D : Flows enable customers to schedule appointments via customer communities, mobile apps, or websites.

E : Flows enable customers to book appointments with the right specialist at the right time and place through self-service scheduling

Answer: B

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