Question 1

Personal Banker Hank Burton is questioning his Referral Score shown in Salesforce FSC.

When is the Referral Score updated?

Options :

A : The Referral Score updated when a lead is created using the referral record type.

B : The Referral Score updated when an opportunity associated with the Referral is Closed Won.

C : The Referral Score updated when a referral is converted to an Opportunity or closed.

D : The Referral Score updated when a referral is assigned from the queue to a user.

Answer: D

Question 2

Universal Containers uses Web-to-Case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words "forgot" and "password". What does the administrator need to configure to meet this requirement?

Options :

A : Email-to-case

B : Auto-response rule

C : Validation rule

D : Support settings

Answer: B

Question 3

Universal Containers has two business groups, products and services. Both groups will be using to track deals,

but different fields are required by each group.

How should a system administrator meet this requirement? (2 answers)

Options :

A : Create two record types

B : Create two permission sets

C : Create two page layouts

D : Create two sales processes.

Answer: A,C

Question 4

When importing data, what happens if some records do NOT met the data validation criteria?

Options :

A : Import process ignores the data validation criteria

B : Import process aborts when it encounters the first invalid record

C : Import process fails only for the records with invalid data.

D : Import process requires user authorization to import the invalid records

Answer: C

Question 5

During the delivery stage of a Financial Services Cloud (FSC) implementation, a consultant needs to think about how to utilize FSC-related objects. Which three things should the consultant consider when adopting such objects?

Options :

A :

In a household, each household member is modeled as a Contact, and the household is modeled as an Account.

B :

In a household, each of the household members is modeled as a Person Account and the household is modeled as an Account.

C :

Role Hierarchy-based sharing can be disabled for the Financial Deal object but can't be disabled for the Opportunity object.

D : Both the Financial Deal object and the Opportunity object support Compliant Data Sharing.

E : Interaction Summary is an enhancement of the standard Activity object. FSC implementations should use Interaction Summary as a replacement for the Activity object.

Answer: A,C,D

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