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Exam Code: ISO-IEC-20000-Foundation
Exam Questions: 55
ISO/IEC 20000 Foundation Certification
Updated: 25 Nov, 2025
Viewing Page : 1 - 6
Practicing : 1 - 5 of 55 Questions
Question 1

What is an example of a requirement for the service management objectives? 

Options :
Answer: C
Question 2

Which event is NOT part of the definition of an incident?

Options :
Answer: B
Question 3

Where an external supplier is using a sub-contracted supplier, who is responsible for ensuring that the subcontracted supplier meets their contractual obligations? 

Options :
Answer: A
Question 4

Identify the missing words in the following sentence.The definition of service request is "a request for information, advice, [ ??? ] or a pre-approved change".

Options :
Answer: B
Question 5

ISO/IEC 20000-1 can be applicable to a service provider: 

Options :
Answer: D
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Practicing : 1 - 5 of 55 Questions

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