Question 1

An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it. What is the MOST approach to achieve this?

Options :

A : Deliver compulsory strategic awareness sessions regularly

B : Ensure there is one common communication channel for the strategy

C : Utilize metrics to ensure stall comply with the strategy

D : Tallor strategic communications to the stakeholders preferences

Answer: D

Question 2

An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold. What should the insurance company consider NEXT to help resolve the situation?

Options :

A : Market relevance

B : Omnichannel delivery

C : Customer analytics

D : Customer feedback

Answer: B

Question 3

An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?

Options :

A : The Chief Digital Officer should define and implement the programme

B : A digital task force should be appointed to define and Implement me programme

C : individual initiatives should be defined and implemented separately

D : The organization-s governing body should define and implement the programme

Answer: B

Question 4

An organization is aiming to use an innovative social media platform to improve engagement with young consumers. What should the organization’s strategy focus on?

Options :

A : Ecosystem disruption supported by operational excellence

B : Market relevance supported by ecosystem disruption

C : Customer and market relevance supported by operational excellence

D : Operational excellence supported by customer and market relevance

Answer: C

Question 5

An IT manager is creating a business case to justify the investment required to replace existing technology with new cloud services to support a digital transformation strategy. What should be described in the section on opportunity cost?

Options :

A : The technology and resource costs of migrating to the cloud services

B : The ongoing cost of maintaining and supporting the cloud services

C : The estimated increase in revenue generated from sales of the new services

D : The value that would be generated if the organization made a different investment

Answer: D

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