Question 1

Internal control regimes exist in all major economies; they protect organizations’ assets, earning capacities, and reputations. Corporate governance facilitates effective, entrepreneurial, and prudent management that facilitates long-term success.

Organizations establish internal controls in alignment with the directives of governance structures in multiple ways, EXCEPT:

Options :

A : Financial and compliance controls

B : Operational controls

C : Risk management

D : Assets management

Answer: D

Question 2

Considering pros and cons of surveys, what is NOT a PROS?

Options :

A : Surveys are not resource-intensive.

B : Key stakeholders may not respond.

C : They can be done anonymously.

D : They can be quick to do.

Answer: B

Question 3

Business cases vary in content and structure. Organizations may require the same content in all of their business cases, or they may have different requirements depending on the proposed investment.

What can be an impact for a simple business case structure?

Options :

A : Presents and summarizes the business case. It describes the proposal and the business objectives it addresses

B : Describes the risks associated with the business case, whether or not action is taken. It describes the options for progressing, and mitigation plans to address risks of failure.

C : Describes the expected outcomes of the business case, quantitative or qualitative

D : Describes and clarifies recommended actions based on all the information in the business case

Answer: C

Question 4

In the context of an organization undergoing a digital transformation with the objective of enhancing customer engagement through new digital services, while senior management perceives that the IT department's evolution is insufficient to fulfill the organizational vision, which IT management action is MOST LIKELY to generate long-term enhancements in IT service delivery and customer value?

Options :

A : Roll out a training program aimed at providing clarity regarding the organization-s digital transformation goals and how these goals impact the job roles of the staff

B : Conduct a comprehensive skills assessment of the staff to pinpoint areas where the organization lacks the digital skills necessary for successful implementation

C : Foster the development of a culture centered around continual improvement, incorporating robust governance

D : Undertake a comprehensive inventory of processes and identify those most likely responsible for poor performance in order to direct improvement efforts

Answer: C

Question 5

The ITIL SVS can be applied to an organization as a whole, or to one or more of its departments. When the SVS is applied to a department, it should be understood that the governance component comes from the parent organization. Governing bodies do not function in a vacuum. They must consider external factors, such as regulations and legislation.

What is TRUE about legislation known as Sarbanes–Oxley?

Options :

A : Applies to private companies in the United States

B : The need to comply with Sarbanes–Oxley influences governing bodies and the direction they give to shareholders

C : Ensure public companies issue informative and accurate financial statements

D : Is a private company that helps public companies to ensure compliance and legal duties

Answer: C

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