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Exam Code: ITIL-4-DPI
Exam Questions: 276
ITIL 4 Strategist: Direct, Plan and Improve
Updated: 09 Oct, 2026
Viewing Page : 1 - 28
Practicing : 1 - 5 of 276 Questions
Question 1

Everyone has a ................. A corporate leader’s authority is typically defined as part of their role and acknowledged by those around them. An employee in another role may have a ................. limited to a few direct reports. Others, have ................. limited to themselves and their own activities. It refers to the area(s) or activities over which a person has the authority to direct the actions of others or define the required outcomes.

The blank is the:

Options :
Answer: A

Question 2

A SWOT analysis identifies strengths, weaknesses, opportunities, and threats.

What is TRUE about Swot?

Options :
Answer: C

Question 3

New approaches to leadership may be difficult for some individuals at the higher levels of an organization to learn and employ. Long experience in a hierarchical environment can create habits that are hard to change. However, the increase in flat organizations, self-organizing teams, and servant leadership shows a trend against traditional hierarchical structures.

"A leadership that is focused on the explicit support of people in their roles".

The statement above is related to:

Options :
Answer: D

Question 4

Why direction, planning, and improvement matter?

Options :
Answer: B

Question 5

In the context of an organization following a strategy of acquiring smaller companies to enhance its product portfolio, and facing a growing disengagement issue, particularly among IT employees who perceive a lack of attention from their managers, what measures can be taken to enhance the engagement of IT staff in light of these changes?

Options :
Answer: B

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