Question 1

Which is an example of using a ˜shift-left approach to optimize password resets?

Options :

A : Allow users to reset their own passwords using an automated tool

B : Train service desk agents to categorize password resets as service requests

C : Automatically assign a high priority to password reset requests to resolve them faster

D : Encourage users to remember or safely record their passwords to reduce the number of password resets

Answer: A

Question 2

To stay ahead of its competition, an organizations leadership team is focused on ensuring that product innovations reach customers quickly. A team is discussing how it can leverage value stream mapping in support of this goal. The team wants to improve the entire end-to-end value stream. Which improvement is MOST LIKELY to improve the entire value stream?

Options :

A : Reducing the time spent assessing and approving changes

B : Designing a continuous integration/continuous delivery pipeline

C : Reducing the time it takes to provide environments for projects

D : Minimizing handoffs between specialists within a development team

Answer: B

Question 3

An international e-commerce company is planning to launch a new mobile shopping application. During the initial design, the project team has encountered challenges in ensuring the app aligns with regional customer preferences, while maintaining a consistent user experience. The team also needs to address scalability and security concerns. What approach should the company take to improve this situation?

Options :

A : Focus on app performance and security features

B : Implement a global standard design

C : Adopt a design thinking approach based on customer and user feedback

D : Establish a team of expert developers to revise the initial design

Answer: C

Question 4

Which approach may help to improve incident resolution times by moving support activities from specialist teams to frontline teams or users?

Options :

A : Shortest item first

B : Swarming

C : Shift-left

D : Robotic process automation

Answer: C

Question 5

Which statement about collaboration is CORRECT?

Options :

A : Collaboration focuses on the organization's goals

B : Collaboration should be used instead of swarming or

C : Collaboration can be enforced by aligning metrics between teams

D : Collaboration is most useful for standardized work

Answer: A

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