Question 1

Digitally enabled organizations are under particular pressure to continually improve their performance under changeable market conditions.

What is the BEST definition of safety culture?

Options :

A : An iterative, timeboxed approach to product delivery that is described as ‘a framework within which people can address complex adaptive problems

B : The ability to recognize, understand, predict, and project the interests, needs, intentions, and experiences of another party, in order to establish, maintain, and improve the service relationship

C : A climate in which people are comfortable being (and expressing) themselves

D : An important component of the organizational culture that defines an organization’s behaviour in service relationships

Answer: C

Question 2

IT transformation focuses on the development, running, and support of IT services and information systems. What is an EXEMPLARY instance of IT transformation?

Options :

A : Automating the flow of work between development and operations.

B : Significantly accelerating business activities.

C : Using technology for personalized customer experiences.

D : Employing digital technology for quicker business decisions.

Answer: A

Question 3

"It can difficult to predict whether a feature will be valuable to users. This problem could be solved by measuring user behaviour to gather solid data; however, when there are too many influencing factors, it is almost impossible to isolate the effect of the new feature. Therefore, a control group is required."

The paragraph above is introducing a term known as:

Options :

A : Infrastructure as code

B : Loosely coupled information system architecture

C : A/B testing

D : Retrospectives

Answer: C

Question 4

An organization is acting on the prevention, monitoring, and remediation of unhealthy tension in the workplace.

Which concept is the organization adopting?

Options :

A : Risk prevention

B : Service prevention

C : Stress prevention

D : Testing prevention

Answer: C

Question 5

The four-step improvement approach of Toyota Kata is based on five questions:

●● What are we trying to achieve?

●● Where are we now?

●● What obstacle is now in our way?

●● What is our next step, and what do we expect?

●● When can we see what we have learned from taking that step?

The steps of the improvement kata are in the options. Which is NOT one of those steps?

Options :

A : Grasp the current condition: a direction is not useful unless we know where we are right now.

B : Experiment towards the next target condition: come up with ideas to overcome an obstacle and run experiments with that idea. If possible, test only one hypothesis at a time.

C : Understand the direction: improvement should be aimed at specific goals, not just random.

D : Establish the last target condition and hide the outcomes: describe both the outputs we desire next and the unexpected condition of the project to generate that result.

Answer: D

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