Question 1

Site reliability engineering (SRE) is a discipline that incorporates aspects of software engineering and applies them to infrastructure and operations problems with the goal of creating ultra-scalable and highly reliable software systems.

What is INCORRECT about SRE?

Options :

A : SRE applies an IT operations mindset to software development, and helps to align deployment and processes

B : Site reliability engineering (SRE) is particularly relevant to HVIT due highly digitally enabled organizations demand highly resilient operations,

C : SRE teams split their time between executing IT operations, coaching IT operations teams, and developing software that increases the resilience and performance of IT systems

D : SRE is based on experience that suggests that systems are complex and will therefore fail

Answer: A

Question 2

"Technology that digitizes something or processes digital data. Digital technology refers to information technology (IT) and the parts of operational technology (OT) that have been digitized."

That phrase is the BEST definition of:

Options :

A : Digitization

B : Digital transformation

C : Digital technology

D : Digital HVIT

Answer: C

Question 3

Digitally enabled organizations are under particular pressure to continually improve their performance under changeable market conditions.

What is the BEST definition of safety culture?

Options :

A : An iterative, timeboxed approach to product delivery that is described as ‘a framework within which people can address complex adaptive problems

B : The ability to recognize, understand, predict, and project the interests, needs, intentions, and experiences of another party, in order to establish, maintain, and improve the service relationship

C : A climate in which people are comfortable being (and expressing) themselves

D : An important component of the organizational culture that defines an organization’s behaviour in service relationships

Answer: C

Question 4

Which option is INCORRECT about Value Stream?

Options :

A : The value stream consists of steps in which resources are combined resulting in products designed to enable value creation, not only for the service consumer but also for other stakeholders.

B : Activities performed by the resources are guided by various methods adopted by the organization (descriptions of value streams and processes/procedures/work instructions in the practices, descriptions of the activities in the service value chain, and the guiding principles).

C : A value stream is a series of products that a person undertakes to create processes and services and deliver them to companies. They are sets of activities that are performed according to guidelines (principles, approaches, techniques, etc.) and within constraints (regulations, policies, budgets, etc.).

D : Value streams can be considered to be where things actually happen: where the ITIL practices are used and value is co-created.

Answer: C

Question 5

Information technology is the application of digital technology to store, retrieve, transmit, and manipulate data (data processing), often in the context of a business or other kind of organization.

Which statement is FALSE about this subject?

Options :

A : The value of IT has traditionally been perceived as increased efficiency, because it leads to automated information systems that process and provide data more quickly, more reliably, and at a cheaper cost than can be done by humans.

B : Artificial intelligence (such as machine learning) is applying IT not only to process and provide data, but also to create new information.

C : Organizations mainly use the information gathered from traditional, automated information systems for internal decision-making. In this way, they help to reduce uncertainty, which is the primary function of information.

D : The value of information is not only realized when decisions are acted upon which have been informed and improved by that information, but considering any scenario of the data processing.

Answer: D

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