Question 1

Which option is INCORRECT about Value Stream?

Options :

A : The value stream consists of steps in which resources are combined resulting in products designed to enable value creation, not only for the service consumer but also for other stakeholders.

B : Activities performed by the resources are guided by various methods adopted by the organization (descriptions of value streams and processes/procedures/work instructions in the practices, descriptions of the activities in the service value chain, and the guiding principles).

C : A value stream is a series of products that a person undertakes to create processes and services and deliver them to companies. They are sets of activities that are performed according to guidelines (principles, approaches, techniques, etc.) and within constraints (regulations, policies, budgets, etc.).

D : Value streams can be considered to be where things actually happen: where the ITIL practices are used and value is co-created.

Answer: C

Question 2

A product is digital when digital technology plays a significant role in its goods, resources, or associated service interactions.

What is FALSE about digital products and services?

Options :

A : In the sense of the definition of digital product, a significant role usually means that without the technology, the product either does not exist or lacks critical features or characteristics.

B : Services are based on one or more experiences, and may offer digital and analogue user stories

C : Examples of services based on digital products include online banking, ride sharing, e-commerce, e-tickets for events, photo and video storage and sharing, e-learning, airline flight booking and management, music streaming, smartphone apps, and digital cameras.

D : As digital algorithms become more sophisticated, however, the analogue experience will typically only be to deal with exceptional circumstances that exceed the scope of the algorithm

Answer: B

Question 3

About Continuous integration, continuous delivery, continuous deployment, and continuous testing what is the FALSE option?

Options :

A : Continuous integration is an approach to integrating, building, and testing code within the software development environment.

B : Continuous delivery is an approach to software development in which software can be released to production at any time. Frequent deployments are possible, but deployment decisions are taken case by case, usually because organizations prefer a slower rate of deployment.

C : Continuous deployment: changes go through the pipeline and are automatically put into the production environment, enabling multiple production deployments per day. Continuous deployment relies on continuous delivery.

D : Software testing is only about testing software that is developed and operational. Is a comprehensive term and can be applied in all CI/CD pipelines.

Answer: D

Question 4

Digital transformation is sometimes referred to as ‘digitalization’. However, the use of this term is not recommended because of the potential confusion with digitization, which is...........................................

Complete the blank space with the MOST appropriate response:

Options :

A : ....the use of digital technology to enable a significant improvement in the products

B : ....about doing things differently, or doing different things

C : ....the application of digital technology for detecting or causing changes in physical devices through monitoring and/or control.

D : ....the technical process of changing something from analogue form to digital form

Answer: D

Question 5

Operating model is a conceptual and/or visual representation of how an organization co-creates value with its customers and other stakeholders, as well as how the organization runs itself.

What is FALSE about an operating model?

Options :

A : An operating model is the ‘back end’ of an organization’s business model, and delivers the value propositions defined in that business model.

B : The operating model is a representation of the building blocks of an organization and the relationships between them.

C : It can be used as a description of the current state of the organization, or as a future state design, referred to as a ‘target operating model’.

D : An operating model is typically required for an project when there is co-creation of value with customers, when processes are becoming significantly more digital, or in response to feedbacks, concise, and low changing circumstances.

Answer: D

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