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Question 1

Which is intended to help an organization adopt and adapt ITIL guidance?

Options :

A : The guiding principles

B : The service value chain

C : The four dimensions of service management

D : Practices

Answer: A

Question 2

There are five key behaviour patterns that reflect organizational needs and the aspirations of practitioners to work in a rewarding environment. These behaviour patterns are intended to appeal to humans’ desire to contribute to something worthwhile, to learn and improve, and to be recognized for their intent and effort.

1 - accept ambiguity and uncertainty

2 - trust and be trusted

3 - think holistically

4 - get entire feedback

5 - continually raise the bar

6 - help get customers’ jobs done

7 - commit to continual learning.

What are NOT some of those behaviours?

Options :

A : 1 and 2

B : 3 and 4

C : 1 and 7

D : 6 ad 7

Answer: B

Question 3

High-velocity IT focuses on applying digital technology for substantial business enablement, emphasizing speed throughout the service value chain. In what situation would a shift to high-velocity IT be viewed as unfavorable?

Options :

A : Organization aims for rapid business enablement.

B : Organization is accustomed to quick and effective innovation.

C : Organization consistently uses a high level of digital technology.

D : Organization believes its values and leadership style are incompatible with the change.

Answer: D

Question 4

A minimum viable product or service typically has three key characteristics, EXCEPT:

Options :

A : It has enough value that people are willing to use or buy it.

B : It demonstrates the potential for enough benefit to retain those early adopters.

C : It provides a feedback loop to guide future development.

D : It allows to predict the all the possible future outcomes of what is being developed.

Answer: D

Question 5

"The benefits that are expected to be lost when the launch or update of a service offering is delayed."

The statement above is the BEST definition of which concept?

Options :

A : Cost of delay

B : DevOps methods

C : IT operations

D : A proposed product or service

Answer: A