Question 1

Operating model is a conceptual and/or visual representation of how an organization co-creates value with its customers and other stakeholders, as well as how the organization runs itself.

What is FALSE about an operating model?

Options :

A : An operating model is the ‘back end’ of an organization’s business model, and delivers the value propositions defined in that business model.

B : The operating model is a representation of the building blocks of an organization and the relationships between them.

C : It can be used as a description of the current state of the organization, or as a future state design, referred to as a ‘target operating model’.

D : An operating model is typically required for an project when there is co-creation of value with customers, when processes are becoming significantly more digital, or in response to feedbacks, concise, and low changing circumstances.

Answer: D

Question 2

In a digitally-enabled organization adopting chaos engineering, which activity would NOT be a contribution of the 'service continuity management' practice?

Options :

A : Introducing controls for failsafe systems.

B : Considering risks and designing countermeasures.

C : Conducting exercises to test plans.

D : Continually monitoring plans and countermeasures.

Answer: A

Question 3

If a service provider engages in testing simulated scenarios within the production environment, the 'infrastructure and platform management' practice primarily contributes to realizing which core objective in the realm of High-Velocity IT (HVIT)?

Options :

A : Ensuring resilient operations.

B : Facilitating co-created value.

C : Accelerating development processes.

D : Enhancing valuable investments.

Answer: A

Question 4

Regarding digital product lifecycles, at a certain moment, the service consumer and provider will discover one another and engage, sometimes leading to:

Options :

A : service/product

B : relationship

C : transaction

D : finalization

Answer: C

Question 5

Technology is strategic to digital organizations’ business models, and as such, higher demands are placed on the lifecycle of their digital products. These demands can be represented by five high-level objectives that translate the vision and strategy of an organization into more operational objectives and indicators.

Analyze the statements of the column below and mark the FALSE answer:

Options :

A : Valuable investments: Strategically innovative and effective application of IT

B : Fast development Quick realization and delivery of IT services and IT-related products

C : Resilient operations: Adherence to governance, risk, and compliance (GRC) requirements

D : Co-created value: Effective interaction between service providers and service consumers

Answer: C

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