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A designer has been asked by an organization to design a new office chair. The designer has proposed a plant
that they have been asked to validate. In 'design thinking', what should the designer do to BEST validate the
plan
An organization supports the users of its services using a tiered structure. There are many specialists in the second- and third-line resolution teams who have worked for the organization for a long time. The organization is in the process of deploying many changes to services. This is likely to result in a large number of complex incidents. In addition, there are long backlogs of work for the second and third-line resolution teams to complete.
In which TWO situations should be ITIL guiding principles be considered?
1. In every initiative
2. In all relationships with stakeholders
3. Only specific initiatives where the principle is relevant
4. Only specific stakeholder relationships where the principle is relevant
What BEST describes the relationship between planning and risk?
Which is a method for value-driven, data-driven and user-centered service design?
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