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Question 1

There are 5 foundational aspects of Total Productive Maintenance. Which of the following do these include? Select THREE

Options :

A : sorting

B : sustaining

C : shining

D : selling

E : selecting

Answer: A,B,C

Question 2

The DMAIC Methodology includes five phases, what are these?

Options :

A : define, measure, analyse, improve, control

B : design, manufacture, analyse, implement, control

C : design, measure, apply, improve, consult

D : define, manufacture, apply, increase, conclude

Answer: A

Question 3

Which of the following are basic performance objectives used for day-to-day operations and ensure staff are working towards tangible achievements? Select TWO

Options :

A : cost

B : quality

C : customer satisfaction

D : operations agility

Answer: A,B

Question 4

Khaled has recently been hired as an Operations Manager at a company providing consultancy services. This is his first role in the service industry, previously he has worked at companies providing goods. He understands that services are intangible and therefore there is a difference in how Operations may be managed. Which of the following sentences about services are true? Select THREE

Options :

A : there is a transfer of ownership when purchasing a service

B : services cannot be stored, unlike goods

C : it is not possible to return a service

D :

there is no variability in services

E : production and consumption occur simultaneously

Answer: A,B,C

Question 5

Which improvement theory follows the maxim of 'don't automate, obliterate'?

Options :

A : BPR

B :

Benchmarking

C : Continuous Improvement

D : ERP

Answer: A