Question 1

Logan has recently been appointed to the position of Operations Manager within in IT firm. The CEO has charged Logan with improving the performance of the department, in particular, in ensuring that promises made to customers are kept. Logan is therefore prioritising KPIs for the team including the delivering of services on-time and customer retention. Which of the 5 Performance Objectives of Operations Management is Logan focusing on?

Options :

A : dependability

B : flexibility

C : quality

D : speed

Answer: A

Question 2

Managing Events and Relationships is a key application of Operations Management in which sector?

Options :

A : retail

B : agriculture

C : manufacturing

D :

finance

Answer: A

Question 3

The DMAIC Methodology includes five phases, what are these?

Options :

A : define, measure, analyse, improve, control

B : design, manufacture, analyse, implement, control

C : design, measure, apply, improve, consult

D : define, manufacture, apply, increase, conclude

Answer: A

Question 4

Which of the following are considered 'transformed resources' and an input into the Operations Process (input- process-output)? Select THREE

Options :

A : customers

B : raw materials

C : employees

D : money

E : information

Answer: A,B

Question 5

There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.

Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.

Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.

Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.

Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.

Complete the table below by listing the maintenance approach and operating process characteristic for each company. Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety

2022-06-13-12-28-05-5cf903a55b083ba65fe5fc7e55261bc8

Which of the following will you put into box 4?

Options :

A : preventative maintenance

B :

run-to-breakdown maintenance

C : condition-based maintenance

D : mixed maintenance

Answer: D

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