Question 1

Which area of operations strategy is concerned with information management systems, automation and productivity?

Options :

A : capacity

B : supply network design

C : process technology

D :

development and organisational design

Answer: C

Question 2

XYZ Ltd is a retail organisation that sells many different hair care products. The marketing team are looking at sales figures from the past year and are trying to decide which products should receive extra marketing in order to boost sales. One product in particular has a low market share but the market has high potential for growth. According to the Boston Consultancy Group Matrix, which category of item would this fall under?

Options :

A : dog

B : cash cow

C : star

D : problem child

Answer: D

Question 3

Salgo Ltd is an oil refinery organisation which has been in operation for 30 years. It has made increasing profits each year with the most recent year's takings in excess of £20m. Salgo Ltd uses an Emergent Strategy principle when it comes to resource planning. What are the characteristics of this approach? Select ALL that apply.

Options :

A : there is a lot of forward planning

B : the strategy is based on historical patterns

C :

the strategy is effective at creating change

D : a new strategy is created each year to replace the old one

E : the organisation responds to market changes

Answer: A,B

Question 4

A cupcake manufacturing organisation use a 'management by exception' technique when it comes to planning and control. What does this mean?

Options :

A : audits and other control activities are completed by an outsourced company to ensure there is no bias in the investigations

B : reporting only takes place when non-compliance occurs

C : plans and control activities are created based on historical performance

D : exceptional performance is rewarded, for example through staff bonus schemes

Answer: B

Question 5

When designing a supply network, which of the following stages should be completed first?

Options :

A :

analyse potential risks

B : confirm the network scope

C : determine the approach for managing material flow

D : track information flow

Answer: B

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