Question 1

Universal Containers (UC) has a Loyalty Program with a Loyalty Member Portal implemented using the Loyalty Experience Cloud template. UC is planning tolaunch a new Loyalty Program and wants to retain the same design and functionalities of the existing Loyalty Member Portal. Which two steps should UC consider during the implementation of the new Loyalty Program?

Options :

A : Assign the existing Loyalty Member Portal to the new Loyalty Program too.

B : Use existing Experience Cloud components to handle the same design and functionalities.

C : Create new Experience Cloud Components for the new Loyalty Member Portal.

D : Create a new Loyalty Member Portal and assign it to the new Loyalty Program.

Answer: B,D

Question 2

A Loyalty Manager would like to monitor members' tier history in the dashboards from Analytics Studio App. Which two fields need to be enabled in field history tracking in the Loyalty Member Tier object for this to be achieved?

Options :

A :

Loyalty Tier Group

B :

Change Reason Type

C :

Loyalty Tier

D :

Reason for Change

Answer: B,D

Question 3

Universal Container sells sports shoes through on eCommerce system. The Loyalty Program Members earn points in real-time with every purchase made. How can this be built into Salesforce?

Options :

A : Download an app from the AppExchange to connect Salesforce and the external system.

B : Create customer web service with Order Object

C : Create an schedule process to call the external system.

D : Create with the external system to create Transaction Journals.

Answer: C

Question 4

A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher has

the requirements.

A total of two vouchers will be issued to the member.

The first voucher has a face value of $100, and the second voucher has a face value of $200.

Both vouchers must be used within three months after the first voucher’s disbursement date.

The first voucher will be issued to the members over a period of a month.

Which voucher definition settings will fulfill the new voucher’s requirements?

Options :

A : Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked

B : Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Unchecked

C : Type: Fixed valued, Expiration Type: Period, Expiration Period: 90, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked

D : Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: UnChecked

Answer: B

Question 5

Due to the point of Sales (POS) system limitations, the client purchases are sent every night to Loyalty Management as transactions. What are two benefits a program gets by using Batch Management in this context?

Options :

A : Tracks the status and health of batch jobs

B : Process large volumes of transactions

C : Load large volumes of external data coming from external systems

D : Process zip files full of Loyalty Transactions coming from point-of-sales systems

Answer: B,D

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