Question 1

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are setting up assets for a customer.

The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.

Solution: You create each serialized component as a sub-asset to its parent asset.

Does this meet the goal?

Options :

A : Yes

B : No

Answer: A

Question 2

You are configuring settings related to booking status.

You have the following booking status:

1. Arrived On Site, associated with the Field Service status In Progress

2. Repair, associated with the Field Service status In Progress

3. Completed, associated with the Field Service status Completed

You need to anticipate what will happen when a technician updates their booking status on their Microsoft Dynamics 365 Field Service mobile app.

Which two scenarios will happen by default? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options :

A : A timestamp is created for Arrived On Site.

It is then overwritten by a new time stamp when the booking status is updated to Repair, as the associated status is still in progress.

This is followed by a new timestamp when the booking status is updated to Completed.

B : By default, a timestamp is created only when a booking status change results in a Field Service status change.

C : A timestamp is created when the booking status is updated to Arrived On Site.

No timestamp is created for Repair, as the associated status is still in progress. This is followed by a new timestamp when the booking status is updated to Completed.

D : By default, a timestamp is created with every booking status change.

Answer: B,C

Question 3

You are implementing a Microsoft Dynamics 365 Field Service solution for a client. The client is overwhelmed with all the options available in the site map.

The client wants one group called “My Work” with work orders, schedule board, accounts, contacts, and assets included.

What should you do before saving and publishing the model-driven app?

Options :

A :

1. Navigate to the app designer.

2. Select Use existing solution to create the app.

3. Remove all groups and areas other than “My Work.”

B :

1. Navigate to the app designer.

2. Select the site map designer.

3. Remove all areas other than “My Work.”

4. Add work orders, schedule board, accounts, contacts, and assets.

C :

1. Create a new model-driven app.

2. Select Use existing solution to create the app.

3. Select the Field Service site map.

D :

1. Create a new model-driven app.

2. Select the site map designer.

3. Add sub-area work orders, schedule board, accounts, contacts, and assets to “My Work.”

4. Remove all other groups and areas

Answer: D

Question 4

You are managing your organization's assets.

You need to give your organization's technicians better visibility on their locations in order to reduce travel time and time spent searching for the asset when the technicians arrive on site.

How should you structure the system to manage this request?

Options :

A : Ensure each asset is properly geo-coded.

B : Attach a functional location to each asset.

C : Create a detailed service account tree.

D : Attach a detailed map of the asset’s location to the work order.

Answer: B

Question 5

You need to register an IoT device so that it can communicate with Microsoft Dynamics 365 Field Service.

Which two steps should you take? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options :

A : Associate an IoT device to a customer asset.

B : In Azure IoT Central, enter a device ID value and select Register Devices.

C : Create the IoT Devices in Dynamics 365 Field Service, then import them as devices in Azure IoT Central.

D : In Azure IoT Hub, enter a device ID value and select Register Devices.

E : In Dynamics 365 Field Service, create a new IoT device and select Register.

Answer: A

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