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Question 1

What is required to configure predictive lead and opportunity scoring in Dynamics 365 Sales?

Options :

A : Configure product bundles

B : Enable predictive scoring feature

C : Create price lists

D : Enable email validation

Answer: B

Question 2

How does associating Microsoft Entra groups with environments affect user management?

Options :

A : It configures lead status reasons

B : It controls user access through predefined groups

C : It customizes opportunity forms

D : It creates automatic leads

Answer: B

Question 3

You manage a Dynamics 365 Sales environment where users can only view and edit their own

records.

User2 is assisting with User1s opportunities while User1 is on vacation. User1 remains the owner of

User1s opportunities.

User2 has reported that they CANNOT update User1s opportunities.

You need to diagnose the issue.

What should you do?

Options :

A : Ensure User2 is added to an Access team.

B : Ensure User2 is added to the Sales team.

C : Ensure the record is assigned to User2.

D : Ensure User2 is added to the Owner team.

Answer: A

Question 4

Which feature of Customer Insights helps enhance the sales process?

Options :

A : Creating dashboards

B : Lead management

C : Data unification

D : Customer segmentation

Answer: C

Question 5

How do you deploy the Dynamics 365 App for Outlook via the Dynamics 365 Admin Center?

Options :

A : Download and distribute app

B : Install directly from the App Store

C : Enable app under Admin Center

D : Assign app to users under Admin Center

Answer: D