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Exam Code: OMS335
Exam Questions: 144
Design And Administer An Omnistudio Solution
Updated: 26 Nov, 2025
Viewing Page : 1 - 15
Practicing : 1 - 5 of 144 Questions
Question 1

A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.
• Status = Active
o Pay bill
o Review usage
o Cancel service
• Status = Suspended
o Pay bill
o Reconnect service
o Cancel service
• Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
• Status = Canceled
o Reconnect service o Cancel service
• Status = Pending installation
o Set up billing
o Scheduleinstallation
o Cancel installation
• Status = Canceled
o Pay bill
o Disconnect service
o Reconnect service
Which two FlexCard features should the consultant use to meet these requirements? Choose 2 answers

Options :
Answer: A,B

Question 2

A business wants to display cases for an account using FlexCards. The cases should be organized in a tabular
list by case status, so that Escalated cases appear first, followed by Active and Closed cases.
Which FlexCard feature should the consultant recommend to meet this requirement?

Options :
Answer: C

Question 3

A consultant is tasked with migrating Calculation Matrices and Procedures as Decision Matrices and Expression Sets respectively. What is a key consideration when migrating Calculation Matrices and Procedures? 

Options :
Answer: D

Question 4

A company has an OmniScript that allows agents to schedule service calls. The first step displays the account
name, primary contact name, and telephone number to the user for confirmation. On the second step, it
displays available appointment slots, which are retrieved from an external service in XML and then
transformed into JSON. The following actions are currently used in the OmniScript:
• DataRaptor Extract Action
• HTTP Action
• DataRaptor Transform Action
Following best practices, what can the consultant recommend to reduce processing time?

Options :
Answer: A

Question 5

A business has a requirement to display cases in a console for service agents. Cases can have a variety of
statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the
case. When the case is Active or Escalated, agents should not have the option to reopen the case.
Which FlexCard functionality can be used to meet this requirement?

Options :
Answer: A

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