Question 1

A business process needs to perform a multi-step calculation on each contact record in a list.

Using an Integration Procedure to process the list, what feature can be used to meet this requirement?

Options :

A :

Loop Block

B :

Batch Action

C :

Conditional Block

D :

DataRaptor Transform Action

Answer: A

Question 2

What is the purpose of the Messaging element in OmniScript?

Options :

A : Display a custom styled message

B : Send email/text to users based on logical conditions

C : Trigger an event to external data sources based on logical conditions

D : Display a warning to users based on logical conditions

Answer: D

Question 3

When a call center agent interacts with a customer, the agent must have all of the customer's related

information available for a quick response. The business requires the agent to have access to:

• A view with information about a customer account

• A list of contacts and cases associated with the account

• All information should be on one screen

What OmnlStudio tool should be used to meet this requirement?

Options :

A :

Customer IntellView

B :

Lightning Record Page

C : OmniScript

D : FlexCards

Answer: D

Question 4

A company wants to create a new customer buying journey for their website. The buying journey should

include the following functionality:

• Allow the user to enter contact and address information

• Require the user to enter age, gender, and optionally income bracket

• Compute a discount percentage per product based on the customer data provided

• Save the list of suggested products including discounts

Which three OmniStudio tools should the consultant use to design a solution that meets these requirements7

Choose 3 answers

Options :

A : OmniScript

B : Integration Procedures

C : Calculation Procedures and Matrices

D : FlexCard

E : OmniStudio Action

Answer: A,C,E

Question 5

A company has an OmniScript that allows agents to schedule service calls. The first step displays the account

name, primary contact name, and telephone number to the user for confirmation. On the second step, it

displays available appointment slots, which are retrieved from an external service in XML and then

transformed into JSON. The following actions are currently used in the OmniScript:

• DataRaptor Extract Action

• HTTP Action

• DataRaptor Transform Action

Following best practices, what can the consultant recommend to reduce processing time?

Options :

A :

Combine these actions into an Integration Procedure

B : Change DataRaptors to extract single objects

C : Add conditional views to the OmniScript

D : Add reusable OmniScripts for each step

Answer: A

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