Question 1

When a call center agent interacts with a customer, the agent must have all of the customer's related

information available for a quick response. The business requires the agent to have access to:

• A view with information about a customer account

• A list of contacts and cases associated with the account

• All information should be on one screen

What OmnlStudio tool should be used to meet this requirement?

Options :

A :

Customer IntellView

B :

Lightning Record Page

C : OmniScript

D : FlexCards

Answer: D

Question 2

A business wants to display cases for an account using FlexCards. The cases should be organized in a tabular

list by case status, so that Escalated cases appear first, followed by Active and Closed cases.

Which FlexCard feature should the consultant recommend to meet this requirement?

Options :

A : flyout with child FlexCards with conditions to filter by case status

B : States with conditions to filter by case status

C : A Datatable element with the Group By property

D :

Child FlexCards in a parent FlexCard with the Group By property

Answer: C

Question 3

A company needs a guided process for their internal support department that will provide the following

functionality:

• Allow the user to enter their employee id

• Retrieve name, mobile phone, title, and email using the employee id

• Display the user's details on a page

• On another page, allow the user to enter case details, including subject, category, severity, and description

Which three elements should the consultant recommend to meet these requirements using an OmniScrip?

Choose 3 answers

Options :

A : Messaging

B : DataRaptor Post Action

C : Calculation Action

D : DataRaptor Extract Action

E : Steps

Answer: B,D,E

Question 4

When a customer wants to buy a new device, a discounted rate can be applied after considering the number

lines and internet coverage on their current plan.

Which OmniStudio tool could a consultant recommend to get the discounted rate?

Options :

A :

DataRaptor Turbo

B :

OmniStudio Action

C :

Calculation Matrices

D :

DataRaptor Transform

Answer: C

Question 5

How many levels deep can reusable OmniScripts be nested?

Options :

A : 2

B : 5

C : Unlimited

D : 1

Answer: D

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