Question 1

A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on

the FlexCards that redirects users to an external web page.

Which type of action should the consultant recommend to meet this new requirement?

Options :

A : Redirect

B : Event

C : Navigate

D : URL

Answer: C

Question 2

A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process ^ the following steps:

• Step 1: Enter account name to retrieve account information

• Step 2: Review and edit account information

• Step 3: Select products

• Step 4: Enter payment information

Following best practices, what suggestion should the consultant make to improve the design?

Options :

A :

Remove Step 1 and prefill the account information automatically.

B :

Divide Step 2 into two steps, so each task is distinct.

C :

Use an Edit Block in Step 4 to enter payment information.

D :

Use Multi-select elements in Step 3 for the product list.

Answer: A

Question 3

When a customer wants to buy a new device, a discounted rate can be applied after considering the number

lines and internet coverage on their current plan.

Which OmniStudio tool could a consultant recommend to get the discounted rate?

Options :

A :

DataRaptor Turbo

B :

OmniStudio Action

C :

Calculation Matrices

D :

DataRaptor Transform

Answer: C

Question 4

How many levels deep can reusable OmniScripts be nested?

Options :

A : 2

B : 5

C : Unlimited

D : 1

Answer: D

Question 5

When a call center agent interacts with a customer, the agent must have all of the customer's related

information available for a quick response. The business requires the agent to have access to:

• A view with information about a customer account

• A list of contacts and cases associated with the account

• All information should be on one screen

What OmnlStudio tool should be used to meet this requirement?

Options :

A :

Customer IntellView

B :

Lightning Record Page

C : OmniScript

D : FlexCards

Answer: D

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