Question 1

A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process ^ the following steps:

• Step 1: Enter account name to retrieve account information

• Step 2: Review and edit account information

• Step 3: Select products

• Step 4: Enter payment information

Following best practices, what suggestion should the consultant make to improve the design?

Options :

A :

Remove Step 1 and prefill the account information automatically.

B :

Divide Step 2 into two steps, so each task is distinct.

C :

Use an Edit Block in Step 4 to enter payment information.

D :

Use Multi-select elements in Step 3 for the product list.

Answer: A

Question 2

A company wants to create a new customer buying journey for their website. The buying journey should

include the following functionality:

• Allow the user to enter contact and address information

• Require the user to enter age, gender, and optionally income bracket

• Compute a discount percentage per product based on the customer data provided

• Save the list of suggested products including discounts

Which three OmniStudio tools should the consultant use to design a solution that meets these requirements7

Choose 3 answers

Options :

A : OmniScript

B : Integration Procedures

C : Calculation Procedures and Matrices

D : FlexCard

E : OmniStudio Action

Answer: A,C,E

Question 3

A company is designing a new console for contact center agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows: * "Open" cases with case description, case open date, case type, assigned to and priority fields. Open cases should be highlighted with a red border. * "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border. * "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases. How should the consultant design the FlexCard solution to meet these requirements?

Options :

A : Using three FlexCards

B : Using a single FlexCard with three states

C : Using a single FlexCard with multiple card filters

D : Using a single FlexCard with three flyouts

Answer: B

Question 4

An insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiplecopies of the rating or pricing tables. What is an advantage of calculation procedures that the consultant should highlight in this scenario?

Options :

A :

Allows aggregate functions

B :

Allows text concatenation using algebraic operators

C :

Allows multiple versions that will execute based on when the request is made

D :

Allows AI integration to calculate next best offer using policy attributes

Answer: C

Question 5

A company needs to generate invoices when contracts reach an approved status. Users should initiate the invoice generation process from the contract page, but the option should not appear until the contract reaches the approved status. After the invoice is generated, it should be sent to the customer for signature. What three tools should be used in the solution the consultant recommends to meet these requirements?

Options :

A : OmniScript

B : Interaction Launcher

C : FlexCards

D : OmniStudio Action

E : DataRaptor

Answer: A,D,E

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