Question 1

A company needs a guided process for their internal support department that will provide the following

functionality:

• Allow the user to enter their employee id

• Retrieve name, mobile phone, title, and email using the employee id

• Display the user's details on a page

• On another page, allow the user to enter case details, including subject, category, severity, and description

Which three elements should the consultant recommend to meet these requirements using an OmniScrip?

Choose 3 answers

Options :

A : Messaging

B : DataRaptor Post Action

C : Calculation Action

D : DataRaptor Extract Action

E : Steps

Answer: B,D,E

Question 2

When a customer wants to buy a new device, a discounted rate can be applied after considering the number

lines and internet coverage on their current plan.

Which OmniStudio tool could a consultant recommend to get the discounted rate?

Options :

A :

DataRaptor Turbo

B :

OmniStudio Action

C :

Calculation Matrices

D :

DataRaptor Transform

Answer: C

Question 3

A business has a requirement to display cases in a console for service agents. Cases can have a variety of

statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the

case. When the case is Active or Escalated, agents should not have the option to reopen the case.

Which FlexCard functionality can be used to meet this requirement?

Options :

A : Conditional View

B : Flyouts

C : State

D : Styling

Answer: A

Question 4

When a customer calls to add a new primary contact to their account, call center agents need to complete a I

contact form. The agent enters the new contact information using an OmniScript and then needs to generate

PDF with the contact information pre-filled that can be shared with the customer.

Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'

Options :

A :

OmniStudio Action

B :

Integration Procedure

C : DataRaptor

D :

Calculation Procedure

Answer: C

Question 5

A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on

the FlexCards that redirects users to an external web page.

Which type of action should the consultant recommend to meet this new requirement?

Options :

A : Redirect

B : Event

C : Navigate

D : URL

Answer: C

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