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Question 1

To resolve a conflict between the department staff and the janitorial staff, the department head informs the department staff of a new policy prohibiting the eating of food at the desk. Which type of conflict resolution technique does this represent? Choose 1 answer

Options :

A : Problem solving

B : Authoritative command

C : Altering the human variable

D : Altering the structural variables

Answer: B

Question 2

An employee is motivated by prosperity, economic success, well-being, world peace, and autonomy and self-reliance in the workplace. Which of the employee’s motives is an instrumental value?

Options :

A : Prosperity

B : Economic success

C : Autonomy and self-reliance

D : World peace

Answer: C

Question 3

What is a characteristic of cross-functional teams? Select one.

Options :

A :

Team members' votes on decisions are sequenced according to the hierarchy of the function they represent.

B : Team members are from a vertical cross-section of the organization.

C : Although team members cross functions they come from the same work area.

D : Team members are from about the same hierarchical level.

Answer: D

Question 4

What is a purpose of employee performance evaluations? Select one.

Options :

A : To evaluate the physiological symptoms of organizational functionality

B : To assess the physiological symptoms of organizational dysfunctionality

C : To measure reliability of an employee-s attitude toward customers

D : To serve as criteria against which management validates selection and development programs

Answer: D

Question 5

A company is changing their work organization from employees working individually to the use of teams. What will likely help the company develop team effectiveness? Select one.

Options :

A : Avoiding social loafing by making sure all accountability is joint accountability.

B : Ensuring there is zero conflict among team members

C : Utilizing both individual rewards and team rewards

D : Quickly developing team efficacy by assigning only complex and difficult tasks from the beginning

Answer: C