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To resolve a conflict between the department staff and the janitorial staff, the department head
informs the department staff of a new policy prohibiting the eating of food at the desk.
Which type of conflict resolution technique does this represent?
Choose 1 answer
An employee is motivated by prosperity, economic success, well-being, world peace, and autonomy and
self-reliance in the workplace.
Which of the employee’s motives is an instrumental value?
Employees A and B work together on the same project team. When the team faces a complex and difficultproblem, the team leader usually asks Employee A to generate alternative solutions for the team to consider.
Experience has shown that Employee A actively searches for additional information and is more likely to take
initiative and to feel that the team can effectively influence the outcomes of its actions. Employee B tends to
do well on jobs that are well structured and routine and tends to feel that the outcomes of the team's actions are
determined by luck or chance.
Which statement is correct?
Select one.
A company is changing their work organization from employees working individually to the use of teams.
Which reward system could be used to foster long-term team effectiveness?
Choose 1 answer
A company is changing their work organization from employees working individually to the use of teams.
What will likely help the company develop team effectiveness?
Select one.
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