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Question 1

Which scenario applies to Case Life Cycle design?

Options :

A : A farm lists seed suppliers.

B : An online retailer uses three applications for orders, inventory, and shipping.

C : A customer cancels service but reconsiders after agent interaction.

D : A travel agency handles bookings with Reservation, Validation, and Confirmation Stages.

Answer: D

Question 2

A life insurance company has satellite offices in various countries. Each satellite office has its own work queue. Company policy requires that life underwriting is assigned to offices based on the residence of the policy owner. Which routing approach supports this requirement?

Options :

A : Route the assignment to the correct work queue using skill-based routing

B : Route the assignment to a specific underwriter based on business logic

C : Route the assignment to the correct work queue based on business logic

D : Route the assignment to the correct work queue using an authority matrix

Answer: C

Question 3

Which three tasks should be done as part of the DevOps pipeline? (Choose Three)

Options :

A : Extract data using Business Intelligence Exchange (BIX).

B : Track Security checklist completion.

C : Run both unit and scenario tests.

D : Verify the guardrail compliance score.

E : Review the three basic authorization models.

Answer: B,C,D

Question 4

A help desk ticket case type is defined as follows:

Options :

A : When Verify solution step starts

B : When the Process ticket step starts

C : When the Process ticket step completes

D : When the Triage stage completes

Answer: B

Question 5

As a Pega Business Architect, with which three stakeholders do you collaborate to manage scope, timeline, and budget? (Choose Three)

Options :

A : Project Delivery Lead

B : Scrum Master

C : Product Owner

D : System Architect

E : Business Analyst

Answer: A,B,C