Question 1

A volume constraint uses the Return any action that does not exceedconstraint mode. The following tables show the configuration of the volume constraints and the list ofcustomers in the outbound segment:The outbound run selects customers in the following order to apply the volume constraints: CUST-01, CUST02, CUST-03, and CUST-05.Based on the configuration of the volume constraints for each channel, which offer does CUST-05 receive?

Options :

A : None

B : Silver card and Diamond card

C : Diamond card

D : Silver card

Answer: C

Question 2

U+ Bank implemented a customer journey for its customers. The journey consists of five stages. The bankobserves that as customers progress through the journey, one customer entered the third stage of the journey,and then received an offer that is not included in any journey.Which statement explains the cause of this behavior?

Options :

A : The bank implemented upweighting for the third stage.

B : The customer was not eligible for the last stage of the journey and the system presented an offer outside the journey.

C : The customer can be involved in only one active journey at a given moment.

D : The customer always receives the most relevant action, even if an action is not a part of any journey.

Answer: D

Question 3

U+ Bank implemented a customer journey for Its customers. The journey consists of five stages. The bankobserves that as customers progress through the journey, one customer entered the third stage of the Journey,and then received an offer that is not included in any journey.Which statement explains the cause of this behavior?

Options :

A : The customer always receives the most relevant action, even if an action is not a part of any journey.

B : The bank implemented upweighting for the third stage.

C : The customer was not eligible for the last stage of the journey and the system presented an offer outside the journey.

D : The customer can be Involved in only one active journey at a given moment.

Answer: A

Question 4

U+ Bank, a retail bank, introduced a new mortgage refinance offer in the eastern region of the country. Theywant to advertise this offer on their website by using a banner, targeting the customers who live in that area.What do you configure in Next-Best-Action Designer to implement this requirement?

Options :

A : An audience

B : A customer segment

C : Applicability rules

D : A prioritization formula

Answer: C

Question 5

U+ Bank wants to offer a Gold credit card to customers who have an annual income of more thanUSD150000. What do you configure in the Next-Best-Action Designer to achieve this outcome7

Options :

A : Engagement policy condition

B : Audience

C : Customer segment

D : Prioritization formula

Answer: A

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