Question 1

U+ Bank implemented a customer journey for its customers. The journey consists of five stages. The bankobserves that as customers progress through the journey, one customer entered the third stage of the journey,and then received an offer that is not included in any journey.Which statement explains the cause of this behavior?

Options :

A : The bank implemented upweighting for the third stage.

B : The customer was not eligible for the last stage of the journey and the system presented an offer outside the journey.

C : The customer can be involved in only one active journey at a given moment.

D : The customer always receives the most relevant action, even if an action is not a part of any journey.

Answer: D

Question 2

MyCo, a telecom company, wants to send promotional SMSs with data plan offers to their qualifiedcustomers. The business intends to use the same action flow template with their target flow pattern for all thedata plan actions.What do you configure to implement this requirement?

Options :

A : An output template

B : A dynamic template

C : A file template

D : An SMS treatment

Answer: D

Question 3

U+ Bank wants to use Pega Customer Decision Hub"* to display a credit card offer, the Standard Card, toevery customer who logs in to the bank website.What three of the following artifacts are mandatory to implement this requirement? (Choose Three)

Options :

A : An action and the associated web treatment.

B : Real-time containers.

C : A business structure.

D : Customer contact policies.

E : Customer engagement policies.

Answer: A,B

Question 4

An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel. If thefollowing volume constraint Is applied, how many actions are delivered by the outbound run?

Options :

A : 75 emails 25 SMSes

B : 100

C : 75 SMSes and 25 emails

D : 150

Answer: B

Question 5

U+ Bank implemented a customer journey for Its customers. The journey consists of five stages. The bankobserves that as customers progress through the journey, one customer entered the third stage of the Journey,and then received an offer that is not included in any journey.Which statement explains the cause of this behavior?

Options :

A : The customer always receives the most relevant action, even if an action is not a part of any journey.

B : The bank implemented upweighting for the third stage.

C : The customer was not eligible for the last stage of the journey and the system presented an offer outside the journey.

D : The customer can be Involved in only one active journey at a given moment.

Answer: A

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