Question 1

U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score. As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub™.

In addition to the credit risk requirement, U+ Bank wants to offer credit cards to customers whose age is greater than 25. As a best practice, which part of Customer Decision Hub do you access to ensure that credit cards are offered only to customers with age greater than 25?

Options :

A : Engagement Policy tab in the Next-Best-Action Designer

B : Constraints tab in the Next-Best-Action Designer

C : Add a Filter component in the generated strategy

D : Extend the decision table: Age > 25

Answer: A

Question 2

Reference module: Testing engagement policy conditions using audience simulation

U+ Bank, a retail bank, recently implemented a project in which credit card offers are presented to qualified

customers when the customers log in to the web self-service portal. The bank now plans to amend its

engagement policy conditions. As a Decisioning Consultant, which simulation do you run to check if the

conditions are too broad or narrow for your requirements?

Options :

A : Audience simulation

B : Pega Scenario Planner

C : Ethical Bias Check

D : Persona Testing

E : A

Answer: E

Question 3

To reference a customer property in a strategy, you need to prefix the property name with the keyword______________.

Options :

A : '' .''

B : "Customer."

C : "Data."

D : No prefix. Use directly the property name.

Answer: B

Question 4

MyCo, a mobile company, uses Pega Customer Decision Hub™ to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior. As a decisioning consultant, what must you do to present offers from the two groups?

Options :

A : Enable an engagement policy for the second group.

B : Set contact limits for both the groups.

C : Map a real-time container to the Top-level or Issue-level.

D : Create a decision strategy at the Issue-level.

Answer: C

Question 5

Myco, a telco, wants to present their customers with new 5G data plans – the Unlimited plan, the 500GB plan, and the 100GB plan – on their web portal. As a Decisioning Consultant, you want to test how the three new offers will be distributed by running a distribution test that only considers eligibility without arbitration. In this scenario, which report will test this requirement?

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