Question 1

A requirement states When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved. Select the case type relationship that satisfies the requirement.

Options :

A : Make both loan request and credit check top cases.

B : Make credit check a spin-off case of credit card request.

C : Make credit check a child case of credit card request.

D : Make credit card request a child case of credit check.

Answer: D

Question 2

An online sales application supports both laptop and mobile devices. You are configuring theapplication skin and you notice the responsive layout in the mobile device is not displaying views as stakeholders require. Which two options allow you to resolve this situation without negatively impacting the laptop users? (Choose two.)

Options :

A : Use the same application skin in all portals.

B : Update the process to give mobile users a separate portal.

C : Do not use a skin for the mobile application version.

D : Adjust the responsive behavior in the skin for optimal viewing in the mobile portal.

Answer: A,C

Question 3

In processing a parent case P-l, two child cases C-l and C-2 are created. Which of the following statements is correct about the processing of P-l, C-l, and C-2?

Options :

A : P-l must be resolved before either C-l or C-2 can be resolved.

B : Either C-l or C-2 must be resolved before P-l can be resolved.

C : C-l must be resolved before C-2 can be resolved.

D : Both C-l and C-2 must be resolved before P-l can be resolved.

Answer: D

Question 4

A report contains columns for Customer, Billing Cycle, Credit Card, and Expiration Date. A manager requests that the report show only those customers who meet the following conditions: - The customer is on a monthly billing cycle - The credit card is either MoreCash or Vista - The credit card expires within 60 days Which set of filtering conditions returns a report with the desired data?

Options :

A : Credit Card equals MoreCash AND Credit Card equals Vista AND Billing Cycle equals monthly AND Expiration Date is 60 days greater than today

B : Credit Card equals MoreCash OR Credit Card equals Vista AND Billing Cycle equals monthly AND Expiration Date equals next 60 days.

C : Credit Card equals MoreCash OR Credit Card equals Vista AND Billing Cycle is not quarterly AND Expiration Date is less than 60 days

D : Credit Card equals MoreCash or Vista, Billing Cycle equals monthly, and Expiration Date equals next 60 days

Answer: B

Question 5

How do you route an assignment so that any available member of the department can perform the t ask?

Options :

A : Route the assignment to a work list.

B : Route the assignment to the admin user I

C : Route the assignment separately to all members.

D : Route the assignment to a work queue.

Answer: D

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