Question 1

In which two situations is it appropriate to use a decision table? (Choose Two)

Options :

A : A hair care company suggests a line of products to customers based on their hair type, scalp moisture, hair moisture, and whether it is color-treated.

B : If customers decide to add insurance, checked bags, or early boarding to their airline tickets, extra fees are added to their order total.

C : A gym recommends a membership type based on the number and type of fitness classes the customer wants to attend every month.

D : Order total is calculated based on the quantity and price of the items in the customer-s shopping cart

Answer: A,C

Question 2

ABC BankCorp wants to create a mobile app experience for users and CSRs for its Transaction Dispute application. Of the following requirements, which option requires you to configure distinct mobile app channels?

Options :

A : CSRs can create other case type instances on the mobile app.

B : Mobile app color palettes are different for users and CSRs.

C : The mobile app customizes currency units and date/time format according to the location of the users.

D : The mobile app supports all mobile phone operating systems.

Answer: B,C

Question 3

Which three use cases demonstrate the Pega dynamic Ul behavior? (Choose Three)

Options :

A : Display a message upon form submission that a date field must be in the future.

B : Unmask a password field when users click an icon.

C : Automatically calculate order total when users change quantities.

D : Display partner information fields when a screen loads for married applicants.

E : Display a shipping address section when users select the Different than billing address check box.

Answer: A,B,D

Question 4

You are configuring routing for a customer warranty service request. All warranty

servicerequests are routed to the warranty resolution group except for warranty service requests for

betanrelease product that requires review by the vice president of service. How do you configure assignment

routing to review warranty service requests?

Options :

A : Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.

B : Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.

C : Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

D : Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

Answer: D

Question 5

Customers can log their own product support requests using an online portal. Once logged in, the portal

displays the list of products purchased by the customer. The customer can initiate one or more support requests

for each product. What is the appropriate scope for a data page that sources the list of products purchased by

the customer?

Options :

A : Thread

B : System

C : Requestor

D : Node

Answer: C

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