Question 1

A travel authorization requires approvals from the requestor's manager, division VP, and possibly an accountant based on the total amount. Which configuration satisfies this use case?

Options :

A : Cascading approval using when rules to identify the assigned user

B : Cascading approval using the reporting manager

C : Cascading approval using an authority matrix

D : Cascading approval using the workgroup manager

Answer: C

Question 2

ABC BankCorp wants to create a mobile app experience for users and CSRs for its Transaction Dispute application. Of the following requirements, which option requires you to configure distinct mobile app channels?

Options :

A : CSRs can create other case type instances on the mobile app.

B : Mobile app color palettes are different for users and CSRs.

C : The mobile app customizes currency units and date/time format according to the location of the users.

D : The mobile app supports all mobile phone operating systems.

Answer: B,C

Question 3

You are configuring routing for a customer warranty service request. All warranty

servicerequests are routed to the warranty resolution group except for warranty service requests for

betanrelease product that requires review by the vice president of service. How do you configure assignment

routing to review warranty service requests?

Options :

A : Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.

B : Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.

C : Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

D : Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

Answer: D

Question 4

A requirement states: A customer can update an address at any point during case processing by performing the

following steps.

1. The customer submits the new address.

2. The application verifies that the address matches postal service requirements.

3. The customer then approves the corrected address. How do you configure this requirement?

Options :

A : Add a case-wide optional action to the workflow for the address submission.

B : Add a case-wide optional process to the case workflow to perform the address change.

C : Add an alternate stage to the case life cycle to change the address.

D : Add a button to each assignment to present the customer with a form to submit a new address.

Answer: B

Question 5

Which three use cases demonstrate the Pega dynamic Ul behavior? (Choose Three)

Options :

A : Display a message upon form submission that a date field must be in the future.

B : Unmask a password field when users click an icon.

C : Automatically calculate order total when users change quantities.

D : Display partner information fields when a screen loads for married applicants.

E : Display a shipping address section when users select the Different than billing address check box.

Answer: A,B,D

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