Question 1

Martha is sharing her experience of her last project as the project manager. She tells that when she presented customer a formal acceptance and sign-off document, they refused to sign, claiming that the product does not meet their expectation. Taking which of the following steps could have been prevented the situation? Each correct answer represents a complete solution. Choose all that apply

Volume A

Options :

A : Performing quality inspections regularly

B : Archiving sign-off at important milestones

C : Documenting the requirements

D : Completing the project behind the schedule

Answer: A,B,C

Question 2

A program is in its last year of execution. The program manager will receive a performance bonus if executive

leadership and the program steering committee determine that the program is a success.

How can the program manager justify receiving a performance bonus upon program closure?

Volume D

Options :

A : Update the business case analysis document indicating how each goal was attained.

B : Prepare a financial framework to show effective financial management and alignment with profit metrics

C : Provide a report using the benefits management plan to demonstrate overall benefits realization

D : Conduct a customer satisfaction survey to show program success

Answer: C

Question 3

A natural disaster shuts down operations for two days. The program has a major milestone that includes a

timed payment of US$1 million.

Since the shutdown was not anticipated, what should the program manager do first?

Volume D

Options :

A : Implement the appropriate risk response plan and inform the stakeholders of the planned actions

B : Utilize contingency reserves to hire contractors, which will accelerate the schedule to meet the original milestone

C : Evaluate the impact, reassess the program risk, and determine options to be presented to the governance board

D : Collaborate with the sponsor to determine options and negotiate a new date for the milestone.

Answer: C

Question 4

What does CPI value less than 1.0 indicates?

Volume C

Options :

A : Cost overrun for work completed

B : Scheduled performance is great

C : Cost underrun of performance to date

D : Cost for completed work is as per estimate

Answer: A

Question 5

In a program's definition phase, a program manager in country A is assigned to expand a restaurant chain into

country B. The program manager creates the program team by identifying the required project management

resources.

Which of the following represents an initial step needed to evaluate available resources that are aligned with the

program's needs?

Section: Volume D

Options :

A :

Completing an assessment of skills and competencies

B : Obtaining resource availability information from the functional managers

C : Identifying program resource requirements

D :

Creating a program resource management plan

Answer: B

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