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Question 1

In a support organization, a case should be escalated to the next level if it has been open for more than 24 hours without any action.Which automation tool should be used to achieve this?

Options :

A : Workflow Rules

B : Process Builder

C : Assignment Rules

D : Escalation Rules

Answer: D

Question 2

Northern Trail Outfitters has two different sales processes: one for business opportunities withfour stages and one for partner opportunities with eight stages. Both processes will vary in page layoutsand picklist value options.What should an administrator configure to meet these requirements?

Options :

A : Validation rules that ensure that users are entering accurate sales stage information.

B : Different page layouts that control the picklist values for the opportunity types.

C : Public groups to limit record types and sales processes for opportunities.

D : Separate record types and Sales processes for the different types of opportunities.

Answer: D

Question 3

Given a scenario, what is the capability of campaign management tools?

Options :

A : Help with lead tracking and scoring

B : Help with managing campaigns

C : Help with forecasting sales

D : Help with managing opportunities

Answer: B

Question 4

You have been asked to add a new field on the Case object that displays the number of days a case was open. What type of field would you create to accomplish this?

Options :

A : A Date/Time field

B : A Date field

C : A Formula field with a return type of Number.

D : A Number field with a return type of Formula.

Answer: C

Question 5

What is the maximum number of page layouts that can be assigned to a single record type in Salesforce?

Options :

A : 1

B : 2

C : 5

D : There is no maximum limit

Answer: D