Question 1

As a Salesforce Administrator, you need to automate the process of approving new product discount requests submitted by your sales team.What is the most appropriate use case for an approval process in this scenario?

Options :

A : To create a visual workflow that tracks the discount request status and emails sales reps with approval decisions

B : To create a process builder that automatically approves discount requests based on certain criteria

C : To create an approval process that sends discount requests to specified approvers based on the product type and discount amount

D : To create a validation rule that prevents sales reps from submitting invalid discount requests

Answer: C

Question 2

In a support organization, a case should be escalated to the next level if it has been open for more than 24 hours without any action.Which automation tool should be used to achieve this?

Options :

A : Workflow Rules

B : Process Builder

C : Assignment Rules

D : Escalation Rules

Answer: D

Question 3

Your company's Sales Teams are segmented into two categories: Business to Business (B2B) and Business to Consumer (B2C). The B2B Accounts need to be visible to the B2B Sales Team only. However, the B2C Accounts should be visible to both the B2B and B2C Sales Teams. What is the best way to meet requirement?

Options :

A : Set the Organization Wide Default for Accounts to Private, and then create a Sharing Rule to share the B2C accounts with both teams and another Sharing Rule to share the B2B accounts strictly with the B2B team.

B : Set the Organization Wide Default for Accounts to Private, and then instruct the B2B Sales Team to manually share B2C accounts with the B2C Sales Team.

C : Set the Organization Wide Default for Accounts to Public Read/Write, and then create a Sharing Rule to limit access to the B2B Accounts in order to hide them from the B2C Sales Team.

D : Create a new profile for the B2C Sales Team members and remove Read access to the B2B Accounts from it.

Answer: A

Question 4

Your company wants to track the performance of your sales team and identify areas where additional training may be needed.Which of the following can be used to track the number of opportunities won by each salesperson?

Options :

A : Opportunity Teams

B : Territory Management

C : Sales Forecasting

D : Opportunity Contact Roles

Answer: C

Question 5

Clod Kicks has the organization wide defaults for Opportunity set to private.which two features should the administrator use to open up access to Opportunity records for salesusers working on collaborative deals?Choose 2 answers

Options :

A : Sharing set

B : Role hierarchy

C : Profiles

D : Sharing rules

Answer: B,D

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