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Question 1

Which of the following is NOT a feature of Chatter?

Options :

A : Collaborating with colleagues on deals, cases, and projects

B : Posting updates and comments to specific records in Salesforce

C : Sharing files, presentations, and spreadsheets with teams

D : Creating custom fields and objects in Salesforce

Answer: D

Question 2

A user reports that they are unable to log in to Salesforce. You check their User Record and see no login attempts for them today. What is the user likely doing wrong? (select 2)

Options :

A : The user is attempting to log in to the wrong location, such as a Sandbox at test.salesforce.com instead of a Production instance at login.salesforce.com

B : The user is entering the wrong Username for themselves.

C : The user-s account has been de-activated or frozen.

D : The user is entering their Password incorrectly and have locked themselves out.

Answer: A,B

Question 3

A sales representative wants to move an opportunity to the “Closed Won” stage.What is the next step in the sales process?

Options :

A : Qualification

B : Needs Analysis

C : Proposal/Price Quote

D : Purchase Order

Answer: D

Question 4

The Director of Sales Operations wants to display additional information on Opportunity records. The specific request is to pull in the picklist value that is displayed in the Type field on the Account so that it can be viewed and displayed as well on the Opportunity. What type of custom field can be created on the Opportunity object to fulfill this request?

Options :

A : Formula

B : Picklist

C : Text

D : Picklist (Multi-Select)

E : Number

Answer: A

Question 5

Jack wants to create an automation solution that automatically assigns a new lead to the appropriate sales representative based on the lead’s geographic location.Which automation solution should he use?

Options :

A : Workflow Rules

B : Process Builder

C : Flow Builder

D : Assignment Rules

Answer: D