Question 1

AW Computing has a 4-hour SLA in its support guarantee. The company recently received feed that customers art reporting long wait times before an agent responds to a new case after it has been submitted. How should an administrator ensure cases are properly prioritized?

Options :

A : Auto-Response Rules

B : Escalation Rules

C : Assignment Rules

D : Workflow Rules

Answer: C

Question 2

The administrator at Cloud Kicks (CK) is troubleshooting why users are missing expected email alerts from an automated process. The investigation shows that CK is hitting its daily limit. What should the administrator review to resolve the issue?

Options :

A : Email Logs

B : HTML Email Status Report

C : Notification Delivery Settings

D : Outbound Messages

Answer: A

Question 3

An administrator is trying to deploy a change set from a newly upgraded sandbox source org with new features to a destination sandbox org on a previous release. Some metadata in the change set cannot be deployed because they've changed between releases. What should the administrator do to deploy the changes to a sandbox?

Options :

A : Make the changes manually through the user interface in the source org.

B : Create a new sandbox on the new release version and deploy ;he change set to the new org.

C : Submit a ticket to Salesforce to update the source org to the latest release.

D : Refresh the sandbox destination org and then deploy the change set.

Answer: B

Question 4

The administrator at Cloud Kicks has been requested to provide access to the Leads object to a contractor. The contractor currently has a profile that has access to a project management app within Salesforce. The contractor should only have View access to all of the Lead records. What should the administrator handle this request?

Options :

A : Assign a permission set that has View All on Leads.

B : Add an app with the Leads tab to the user's profile.

C : Assign the contractor a public group with Lead access.

D : Create a profile with Read Only for all Leads.

Answer: A

Question 5

Cloud Kicks maintains Inventory in a legacy application. Management wants the information to also be available to view and report on in Saiesforce. Which action should the administrator take to achieve this goal?

Options :

A : Create an external object that maps to the inventory application.

B : Import the data into a custom object when needed; delete after it is used.

C : Build a Lightning component and use SFDX to connect to the inventory app.

D : Upload an Excel spreadsheet with the data into the Files tab.

Answer: A

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