Question 1

A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal. What is the most efficient solution that the consultant can propose to meet this new requirement?

Options :

A : Deploy the existing OmniScript to the Community portal using OmniOut.

B : Embed the existing OmniScript as a reusable component within a new Community OmniScript.

C : Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.

D : Duplicate the existing OmniScript and deploy the newscript on the website.

Answer: C

Question 2

A company has an existing OmniScript that agents use to create new billing accounts. It currently has three stto capture required information:• Step 1: account name and legal number• Step 2: billing cycle and monthly due date• Step 3: email and telephone numberAfter each step, a DataRaptor is used to update the account information in Salesforce.Following best practices, which two improvements can the consultant recommend for this OmniScript?Choose 2 answers

Options :

A : Create a reusable OmniScript for this process

B : Use a single DataRaptor to save the information

C : Combine the three steps into one step

D : Configure the save for later property

Answer: B,C

Question 3

A consultant must design a 360 view of the customer. The business requirements are:• A header card with account information (name, account number, next billing date, invoice method)• A list of related contacts (first name, last name, phone)• All the open cases related to the account (subject, priority, SLA)An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary tothe different sections available at a glance.Which two FlexCard features should the consultant recommend to improve the user experience?Choose 2 answers

Options :

A : Use a Datatable element

B : Use a Block Element with the Collapse property enabled

C : Use a Zone Template

D : Use a Custom Style to adjust height and width

Answer: B,C

Question 4

A consultant wants to proceed with a FlexCard canvas design that will display data from a legacy billing system. The legacy billing system is being extended to add a SOAP endpoint that will allow for the data to be retrieved in XML format. However, the endpoint is not ready yet. Which data source should the team use to make progress on the design?

Options :

A : DataRaptor

B : Apex REST

C : Integration Procedures

D : Apex Remote

Answer: C

Question 5

A company has several customer support departments. Eachdepartment has different case creation processes, but they want to unifythem into a single LWC OmniScript. During the discovery, the consultantidentifies two key requirements:* Each department has different case fields they need to capture* If the user cancels the process, they should return to a supportconsole appWhich two OmniScript features should the consultant recommend to meetthese requirements?Choose 2 answers

Options :

A : Enable the Save for Later feature

B : Set Enable Cancel in Setup

C : UseConditional Views on steps for each department

D : Add a Done action that redirects to the support console

Answer: B,C

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