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Question 1

A UX Designer is hired to help create a brand new app for the AppExchange with a human-centered approach. Which strategy will most likely strengthen employee relationships the most?

Options :

A : Create a first draft in a design team and then share it for feedback with employees.

B : Send an anonymous survey to collect ideas from across the whole company.

C : Invite employees from different departments and create a journey map together.

Answer: A

Question 2

What is technology adoption?

Options :

A : When you introduce a new technology to your company

B : Getting people to use the solution or software that their company has purchased for them

C : Choosing just the right technology solution

D : An impossible task you should avoid

Answer: B

Question 3

Financial advisor should be able to access a customer's record in Sales Cloud and see all potential business opportunities related to each individual customer. The bank does not have any corporate or business customers at this time.How should a UX Designer suggest the bank represent its customers within its Salesforce instance?

Options :

A : Standard Person Account Object

B : Standard Lead Object

C : Standard Opportunity object.

D : Standard Account object.

Answer: A

Question 4

Cloud Kicks (UC) has begun a new project to update its Experience Cloud site. CK know the interface needs improvement and wants its Designer to conduct an independent audit of its current website.Which activity should the designer perform?

Options :

A : Card Sorting

B : Task Analysis

C : Prototype testing

D : Expert Review

Answer: D

Question 5

A UX Designer wants to inform user stories based on user value and development effort. Which method should be used?

Options :

A : Card Sorting

B : Prioritization Matrix

C : Customer Journey Map

Answer: B