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Question 1

Which feature is provided in the Salesforce Lightning Design System (SLDS) for designers and developers?

Options :

A : A library of Lightning Web Components

B : Semantic and accessible component markup

C : ES6 JavaScript modules and plugins

Answer: B

Question 2

Cloud Kicks (CK) wants to provide employees with quick access to apps, objects, and other items in the Salesforce mobile app. Which navigational feature should CK use?

Options :

A : Personalized Navigation Tabs

B : Console Navigation

C : Utility Bar

Answer: A

Question 3

In systems design, the most important relationship is the one between which two entities?

Options :

A : Micropatterns and macropatterns

B : User-centered thinking and user-centered design

C : System requirements and user requirements

D : Individual elements and the overall user experience

Answer: D

Question 4

Cloud Kicks’ support agents need to interact with customer information stored in several different objects when handling cases submitted from their web form. In which two ways could the agent experience be made more efficient? Choose 2 answers

Options :

A : Open links in new windows when agents click on details from case widgets.

B : Use Salesforce Flow to help complete fields required for case closure.

C : Design custom Lightning Web Components for the customer to complete.

D : Complete relevant information about the customer using Lightning Record Pages.

Answer: B,D

Question 5

What are examples of how you can measure business performance in Salesforce?

Options :

A : Opportunity Win/Loss Ratio

B : Number of active licenses

C : Lead conversion rates

D : A and C

E : B and C

Answer: D