Question 1

A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for services and programs. The PSO wants to leverage Public Sector Solutions (PSS) components, where possible, and offer a digital experience to end users. What three prerequisite items should the Technical Consultant advise the PSO to configure so that PSS components can be used?

Options :

A : Install the ERM for PSS Managed Package

B : Enable Person Account

C : Enable Email-to-Case

D : Enable Web-to-Case

E : Install the ERM for PSS Unmanaged Package

Answer: A,B,D

Question 2

A government agency has set up a program to provide government funding to local business owners. Grantseekers need to be able to collaborate with their internal stakeholders during the application process. Additionally, Grant Managers overseeing applications within the government agency need to be able to collaborate with other government employees during the application review process. What solution would a technical consultant recommend to solve the outlined use case?

Options :

A : Handle funding request collaboration through email and log activity on Applications.

B : Collaborate internally and externally through the Funding Request Application Feed.

C : Configure Invite Collaborators for Funding Request Applications.

D : Add a "Requires Collaboration" custom field to the Funding Request object.

Answer: B

Question 3

A government agency is evaluating the use of Public Sector Solutions. Their legacy solution has been in place for over 20 years; many of their current processes and files are still manual and paper-based. The agency would like to digitize and automate more of its processes and files going forward. Which Public Sector Solution should a Technical Consultant recommend for this use case?

Options :

A : Workflows

B : Smart Forms

C : Business Rule Engine

D : Intelligent Document Automation

Answer: D

Question 4

What 2 core Salesforce Clouds is Public Sector Solutions based on?

Options :

A : Service Cloud

B : Experience Cloud

C : Marketing Cloud

D : Admin

Answer: A,B

Question 5

What are two possible use- cases for a FlexCard?

Options :

A : A widget to perform inline edits and calculations within a table quickly

B : A widget to ask multiple pages of questions in the application form

C : A widget to aggregate complex data models for quick-glance information

D : A homepage widget to quickly launch common processes.

Answer: C,D

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