Question 1

A customer wants to define a specific set of three documents that are required for a business application. They want to provide a checklist that is easy for the applicant to know what needs to be uploaded and manage the uploads easily, but they also want to be consistent with requiring these documents for every business application. What are the three steps required to do this?

Options :

A :

Create three Document Checklist Items specifying the required document types for the Action Plan Template & Publish it

B : Create three Tasks specifying the required document types for the Action Plan Template & Publish It

C : Create an Action Plan Template with Target Object as Business License Application

D :

Create three Document Checklist Items specifying the required document types tied to the Business License Application

E :

Create a flow automation to auto-associate the published action plan template to new Business License Applications as they are created

Answer: A,C,E

Question 2

The City of Snaxboro has implemented CRM Analytics for Public Sector but keeps getting an error message when creating the Analytics (or the Licensing. Permits, and inspections app. They have verified that their users have the appropriate permission sets assigned. What is the most probable cause for the error message?

Options :

A : There are no Visit records.

B : There are no active Action Plan Templates

C : Person Accounts have not been enabled.

D : There are no Violation records.

Answer: A

Question 3

A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for services and programs. The PSO wants to leverage Public Sector Solutions (PSS) components, where possible, and offer a digital experience to end users. What three prerequisite items should the Technical Consultant advise the PSO to configure so that PSS components can be used?

Options :

A : Install the ERM for PSS Managed Package

B : Enable Person Account

C : Enable Email-to-Case

D : Enable Web-to-Case

E : Install the ERM for PSS Unmanaged Package

Answer: A,B,D

Question 4

A government agency is planning a Public Sector Solutions implementation. What are three main constraints that government agencies often have in project implementation?

Options :

A : Workshops, Schedule and Cost

B : Scope, Tools and Cost

C : Scope, Resources and Cost

D : Scope, Schedule and Cost

Answer: D

Question 5

A large government agency is looking to transform its legacy systems using Salesforce. The agency routinely disperses loans to small and medium businesses using a public portal and the number of users can scale up to more than 100 million in the future. The agency is planning to use Experience Cloud to build this public portal. Considering the number of users, what license types should they consider using?

Options :

A : Customer Community

B : Channel Account

C : Customer Community Plus

D : Partner Community

Answer: A

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