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Practice your Service Desk Analyst Qualification certification test with free SD0-101 exam cram and take control of your certification preparation. At FreeExamCram, you can practice online for free using real SD0-101 exam dumps, verified questions, and expert-designed free online practice tests. Moreover our SDI SD0-101 exam cram backed by our confidence-boosting refund guarantee.

Exam Code: SD0-101
Exam Questions: 166
Service Desk Analyst Qualification
Updated: 26 Nov, 2025
Viewing Page : 1 - 17
Practicing : 1 - 5 of 166 Questions
Question 1

How best might you use silent time during a call?

Options :
Answer: A
Question 2

Your team always tries to follow the Incident Management process correctly. How does this best
benefit both IT and the organisation?

Options :
Answer: D
Question 3

You are speaking on the phone to a user who is clearly angry. What is the best technique
you should use in this situation?

Options :
Answer: B
Question 4

Which of these options forms part of the Problem Management process?

Options :
Answer: B
Question 5

What is a VPN?

Options :
Answer: B
Viewing Page : 1 - 17
Practicing : 1 - 5 of 166 Questions

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