Question 1

An organization fears that it has become less competitive. Which should an OED assessment of this issue identify?

Options :

A : Job tasks to be evaluated and modified

B :

Internal and external factors that impact organizational success

C :

Development needs at individual employee levels

D : Needs that can be met by training

Answer: B

Question 2

What is a valuable insight that can be gained from studying the sender-receiver communication model (the basic communication model)?

Options :

A : If the receiver objects to the senderâ€™s message, the sender needs to explain it again in a new way.

B :

Natural communication flow requires thinking of how to respond as the other person is speaking.

C :

Peopleâ€™s perspectives have a strong impact on how messages are understood.

D : Communication breakdowns almost always occur on the receiverâ€™s end.

Answer: C

Question 3

In terms of risk management, what is a risk control?

Options :

A : System to prevent the occurrence of a risk

B : Contingency plan to be implemented in the event of a crisis

C : Mechanism to collect data for reporting to management

D : Measure taken to reduce the probability or severity of a threat

Answer: D

Question 4

Which is the purpose of a works council?

Options :

A : Representing workers in labor negotiations and, when necessary, authorizing strikes

B :

Promoting communication between management and employees on issues that affect workers' interests

C : Ensuring that workers are aware of promotional opportunities within the company

D :

Supervising elections for union representation of workers in the organization

Answer: B

Question 5

An HR business partner (BP) knows that HR is struggling to improve its relationship with the operations function. The BP receives an e-mail from an operations supervisor who refuses to implement a disciplinary action that the BP has recommended. What should the BP do?

Options :

A : Implement the corrective action on her own authority

B : Meet with the supervisor and explain the rationale for taking disciplinary action

C : Let the supervisor take the lead on this in the interest of improving the relationship

D : Go to the head of HR and escalate the issue to the senior management team

Answer: B

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