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An HR director is hired at an airline. On the first day, the HR director calls to get directions to the location and the receptionist answers the phone in an unprofessional manner. When the HR director arrives, everyone is in a panic because the last flight team had a "hard landing." No one is physically injured in the incident, but the airplane is beyond repair. When arriving at the landing site, the HR director overhears the crew saying something about the junior pilot's substance abuse problems. The pilot in charge tells the HR director to report the incident as a "hard landing" and not a crash and to report that the junior pilot is not at fault. The HR director looks at the junior pilot's employee file to discover three other recent similar events, all noting substance abuse as a possible cause. The HR director also learns that the junior pilot had a pre-existing relationship with the pilot in charge, outside of work. Protocol requires all pilots to submit to drug tests immediately following an incident. The junior pilot does not do so until the next day.

What action should the HR director take regarding the receptionist's lack of professionalism?