Question 1

The management and union are proceeding to an arbitration hearing that will be conducted by an arbitration panel. Which one of the following best describes the makeup of the arbitration panel?

Options :

A : There are three arbitrators all of whom are randomly selected to serve from a pool of pre-approved management and union arbitrators.

B : There are three arbitrators all of whom must be approved to participate by the management and the union.

C : There are three arbitrators, one selected by the management, one selected by the union, and a neutral arbitrator whom both management and union approve of.

D : There are three arbitrators, all of whom are selected by the party not bringing the grievance.

Answer: C

Question 2

An employee has come forward with an allegation of quid pro quo harassment by her supervisor. As the HR manager, you are responsible for investigating the complaint. The supervisor in question is someone with whom you have become quite friendly. In this case, who is the best person to conduct the investigation?

Options :

A : You

B : The corporate attorney

C : The direct manager of the accused supervisor

D : A third-party investigator

Answer: D

Question 3

According to Claus, which of the following HR activities is considered an upstream function?

Options :

A : Compensation

B : Employee relations

C : HRIS

D : Staffing

Answer: C

Question 4

Which of the following factors is NOT a significant variable in how an individual may re-adjust after returning home ?

Options :

A : Extent of previous experience on international assignments

B : Length of time on international assignment

C : Clarity of new job and role

D : Changes in family & friends

Answer: A

Question 5

Which of the following encourages individual employee self esteem, such as satisfaction from challenging and exciting assignments?

Options :

A : Total reward

B : Intrinsic reward

C : Monetary compensation

D : Entitlement philosophy

Answer: B

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