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Question 1

Which of the following best describes the role of leadership in fostering a culture of innovation within an organization?

Options :

A : Encouraging risk-taking and learning from failure

B : Mandating strict adherence to existing processes

C : Limiting employee involvement to top management only

D : Focusing solely on short-term financial targets

Answer: A

Question 2

In the Balanced Scorecard strategy map, which of the following themes is focused on the firm's products and services, more so than the other themes?

Options :

A : Increase Customer Value

B : Build the Franchise

C : Be a Good Corporate Citizen

D : Achieve Operational Excellence

Answer: A

Question 3

In understanding an organization's functioning from a strategic perspective, it is necessary to recognize that

Options :

A : the processes, systems, and people are interrelated and interdependent.

B : each department works independently of the others.

C : the product/service sector in which it is categorized is unique and independent.

D : the leader is well recognized in the business community.

Answer: A

Question 4

When multiple changes are already occurring in an organization, which of the following is the best way to initiate another change?

Options :

A : Survey employees on impact of change at this point in time

B : Phase in the project in small segments with a few employees

C : Implement the total project all at once

D : Provide stress management training first

Answer: B

Question 5

Which of the following is NOT a factor in intrinsic motivation?

Options :

A : Remuneration or compensation plans

B : Employee empowerment

C : Job design

D : Training

Answer: A