Question 1

Cloud Kicks has a large remote sales department working in many different locations. Management wants greater visibility into the opportunities in progress with their respective teams. They also want to receive emails when opportunities reach key metrics (for example, stage progression) or a high probability. However, they want to control the frequency of their emails. Which solution should a consultant recommend?

Options :

A : Subscribe to Chatter Feed Tracking to receive updates.

B : Define a record-triggered flow when the stage is updated to new values.

C : Create a report filtering for the criteria and allow managers to subscribe to the report.

Answer: C

Question 2

The Cloud Kicks team needs to quickly look up contacts, accounts, and opportunities and easily log calls from their mobile phones. Due to limited coverage in certain geographic areas, the team wants access to customer information while out of the office and when they are without an internet connection.Which two steps should the consultant recommend?Choose 2 answers

Options :

A : Enable Salesforce Inbox.

B : Enable caching and Offline Edit.

C : Enable Mobile SDK.

D : Download the Salesforce mobile app.

Answer: B,D

Question 3

Universal Containers wants to set up Einstein Activity Capture for Microsoft to allow automatic syncing of sales reps' Person Accounts with Microsoft contacts and vice versa.Which consideration should the consultant be aware of?

Options :

A : Lightning Sync works in conjunction with Einstein Activity Capture.

B : Einstein Activity Capture is supported in the Salesforce Classic interface.

C : New Person Accounts should be created in Microsoft and synced to Salesforce.

D : New Person Accounts should be created in Salesforce and synced to Microsoft.

Answer: A

Question 4

The Contact Us form on the Cloud Kicks website creates leads that sales reps need to contact in a timely manner. The VP of sales wants to know when the lead status is still new a day after thelead was created. Sales reps want a simple way to contact these leads. Which action should the consultant take to meet the requirements?

Options :

A : Create a Lead list view filtered for "Lead created date not equal to TODAY” and "Status equals new".

B : Create a Lead escalation rule with criteria “Lead created date not equal to TODAY" and "Status not equal to new”.

C : Create a dynamic report with a filter where “Lead created date is equal to TODAY" and “Status equals new",

Answer: A

Question 5

The Sales Cloud implementation at Cloud Kicks (CK) is now live. End user training is complete. IT stakeholders have signed off on the technical aspects of the project. The CK admin continues to call the consultant with questions about the sales process. What should the consultant do?

Options :

A : Suggest that CK purchase a support agreement.

B : Conduct a knowledge transfer with the admin.

C : Recommend that the admin attend Salesforce instructor-led training.

Answer: B

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