Question 1

Cloud Kicks (CK) uses a custom object named GumShoe__c. GumShoe__c is the child in a master-detailrelationship with the Opportunity object. Staff members use this object to create requests for supportingresearch. CK wants to easily generate new GumShow__c records from staff phones by using the Salesforcemobile app.What should a consultant recommend to meet the requirements?

Options :

A : Create a custom hyperlink to a related list.

B : Create a Lightning component for mobile.

C : Create a custom Process Builder process.

D : Create a Quick Action

Answer: A

Question 2

Universal Containers (UC) deployed Sales Cloud 3 months ago to the North American sales teams. One of the reasons UC selected Sales Cloud is its mobile support which provides flexibility for sales reps. How should the consultant assure UC's management that Sales Cloud is being successfully adopted on mobile devices?

Options :

A : Download the Login History report and filter by device type.

B : Review the user profiles for mobile device permissions.

C : Report on the opportunity records created on a mobile device.

Answer: A

Question 3

Universal Containers (UC) has launched Salesforce Chat and staffed its contact center with agents to chat withwebsite visitors who ask questions about commercial containers. When UC used to outsource its contact centerwork, reports from the vendor showed that about 15% of chat conversations would result in a new lead.Management wants better visibility into Chat's influence on lead creation in order to continue the program.How can the consultant provide the insights UC needs to justify using Chat with internal contact center staff?

Options :

A : Install the Chat (Live Agent) Dashboard package from the AppExchange. Add a chart to the dashboardto show the number of agent chats associated to new leads compared to the total number of agent chatsfor the period.

B : Add a custom field on the Chat Transcript object so agents can check a checkbox when a conversationresults in a new lead. Create a report using the custom field.

C : Create a lead report that identifies the number of new leads with the lead source "Chat".

D : Ask the marketing department to provide the program with Google Analytics data for the commercialcontainers web pages.

Answer: B

Question 4

Universal Containers wants to minimize the need for sales reps to manually create meetings and events that are stored on their calendars. Which two Einstein Activity Capture (EAC) capabilities should the consultant consider? Choose 2 answers

Options :

A : EAC a two-way sync for events and contacts.

B : EAC events are unable to be synched with contacts and leads.

C : EAC adds events to the activity timeline for custom objects.

D : EAC supports emails, events, and contacts.

Answer: A,D

Question 5

Cloud Kicks has just deployed all of its configurations. The admin wants to build a new process using objects that were deployed. Which best practice should a consultant recommend to the admin?

Options :

A : Build in a Partial Copy sandbox and test changes in the staging environment.

B : Build in a test release environment end test changes In a Partial Copy sandbox.

C : Build in a Developer sandbox and test changes in a test release environment.

Answer: A

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