Question 1

After completing a successful Sales Cloud rollout to a new business unit at Universal Containers, sales forecasting within Salesforce is inaccurate. Upon closer inspection, someopportunities appear in the incorrect forecast category.How should a consultant troubleshoot this issue efficiently?

Options :

A : Write a conditional validation rule on the Forecast Category field.

B : Make the Forecast Category a required field on relevant Opportunity page layouts.

C : Create a report to determine the number of opportunities in each forecast category.

D : Verify the Stage to Forecast Category Mappings on the Opportunity object

Answer: D

Question 2

A sales manager for one of Cloud Kicks" sales territories is unable to see a forecast for the current quarter.How should the consultant resolve this issue?

Options :

A : Add the sales manager to the Forecasting public group.

B : Configure the date filter on the forecast and assign it to the sales manager.

C : Set the sales manager as the Forecast Manager for this territory.

D : Select the correct forecast on the sales manager-s user record.

Answer: C

Question 3

Cloud Kicks wants the sales operations team to be able to process customer credit cardpayments within Salesforce.Which approach should the consultant recommend to meet this requirement?

Options :

A : Schedule a nightly batch job to find and post daily charges

B : Create a flow to alert the finance team to manually charge the account.

C : Utilize an application from the AppExchange

D : Develop Apex to connect with the Authorized.net API.

Answer: C

Question 4

Cloud Kicks (CK) is migrating Account and Contact information from a legacy CRM system into Salesforce using Data Loader. Accounts in the legacy system have a unique ID field that is used to related Contacts to Accounts in the legacy system, CK wants to automatically match these Contacts to the relevant Accounts when loading Contacts into Salesforce.What should a consultant recommend to meet the requirement?

Options :

A : Create Mater-Detail on Contact.

B : Create Master-Detail on Account.

C : Create External ID on Contact.

D : Create External ID on Account.

Answer: D

Question 5

The Contact Us form on the Cloud Kicks website creates leads that sales reps need to contact in a timely manner. The VP of sales wants to know when the lead status is still new a day after thelead was created. Sales reps want a simple way to contact these leads. Which action should the consultant take to meet the requirements?

Options :

A : Create a Lead list view filtered for "Lead created date not equal to TODAY” and "Status equals new".

B : Create a Lead escalation rule with criteria “Lead created date not equal to TODAY" and "Status not equal to new”.

C : Create a dynamic report with a filter where “Lead created date is equal to TODAY" and “Status equals new",

Answer: A

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