Question 1

Sales manager want their team members to help each other close Opportunities. The Opportunity

and .. private. To grant Opportunity access to sales reps on the same team, ownership-based sharing

rules ..

What is the side effect of this approach?

Options :

A : Sales Reps on the same team will have Edit access to the Accounts for Opportunity owned by their.

B : Sales reps on the same will have Read access to the Accounts for Opportunities owned by their.

C : All sales reps will have Read access to all Accounts.

D : All sales reps will have Read access to Accounts for all Opportunities.

Answer: C

Question 2

The System Administrator at Universal Containers has created two list views called ListV1 and ListV2.

One group of users should only see ListV1 and the second group of users should only see ListV2. Two

public groups were created to restrict visibility to the respective list views. However, users in both

groups are able to see both list views. What system permission in their profile enabled the users to

see all list views?

Options :

A : Manage Custom List Views

B : Manage Private List Views

C : Manage Public List Views

D : Manage Custom Permissions

Answer: C

Question 3

To reduce the case time resolution and improve customer satisfaction, Universal Containers (UC)

wants to allow specialized marketing consultants to have edit access to Case records of VIP

customers. These casts should be visible only to the support rep who owns the case and the

marketing consultants.

Which recommendation should a Salesforce architect give to allow this scenario?

Options :

A : Case organization-wide default Private and Account Team with Read/Edit permission.

B : Case organization-wide default Public Read Only and Case Team with Read permission.

C : Case organization-wide default Private, role hierarchy, and Read Only ownership-based sharing rule.

D : Case organization wide default Private and Case Team with Read/Edit permission.

Answer: D

Question 4

Universal containers (UC) service reps are assigned to a profile which has ''View All'' in Case object.. To make sure service reps have access to all relevant information to attend to customer requests, which Architect consider? Choose 2 answers

Options :

A : Service reps will be able to access to Contact records if they are Controlled by Parent.

B : Service reps will be able to access to Contact records due to Implicit Sharing.

C : Service reps will NOT able to access to Contact records because Account OWD is private

D : Service reps will NOT able to access to Contact records if they are controlled by Parent.

Answer: A

Question 5

The sales managers at Universal Containers requested their teams to define each user's role on their accounts in order to provide an easy way to establish accountability and collaboration. Sales managers also requested that sales associatesshould only get the following permissions: 1. Read access to the accounts. 2. Read access to cases related to the accounts. 3. No access to deals related to the accounts. The sales associates may be granted access to opportunities when needed. Assuming the overall sharing model of the organization is Private and no sharing rules are configured on the Account object, how should an architect achieve these requirements?

Options :

A : Use Account teams to define access to accounts as well as opportunities and cases related to accounts.

B : Use Account teams and Case teams. No configuration required for the Opportunity object.

C :

Use Account teams and sharing rules to share cases with sales associates. No change required to the Opportunity object.

Answer: A

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