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Question 1

Cloud Kicks (CK) has finished conducting research and has synthesized the findings. CK now plans to collaboratively redesign services with stakeholders to address issues uncovered in the study. Which process should be used?

Options :

A : Service-Blueprinting Workshop

B : Management Committee Meeting

C : Pitch Session

D : Service Usability Testing

Answer: A

Question 2

A UX Designer is working on a series of custom Salesforce components for a new website. In which way could the designer accelerate the visual design process?

Options :

A : Use separate stylesheets to make implementation easier.

B : Build a custom layout in Salesforce and export the underlying code.

C : A Leverage the Salesforce Lightning Design System (SLDS) using UI kits or plugins.

Answer: C

Question 3

Cloud Kicks (CK) has already identified its user personas. The UX Designer wants to synthesize what CK

knows about the users so that a shared understanding is created with the rest of the organization.

Which tool should be used to share this insight?

Options :

A : A/B Testing

B : Full Recorded Interviews

C : Empathy Map

D : Heuristic Review

Answer: C

Question 4

When designing a custom component that includes this clickable icon in a Lookup field: What should be used as the alternative (alt) text?

Options :

A : Image of a search button

B : Search

C : Search button

D : Image of a magnifying glass

Answer: C

Question 5

Cloud Kicks’ support agents need to interact with customer information stored in several different objects when handling cases submitted from their web form. In which two ways could the agent experience be made more efficient? Choose 2 answers

Options :

A : Open links in new windows when agents click on details from case widgets.

B : Use Salesforce Flow to help complete fields required for case closure.

C : Design custom Lightning Web Components for the customer to complete.

D : Complete relevant information about the customer using Lightning Record Pages.

Answer: B,D