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Question 1

At a company communications event, several employed were awarded certificates for their roles in improving customer service. Later, their manager noticed some of the certificates in the trash bin. Which essential element for success did the manager miss?

Options :

A : Link rewards to the performance evaluation

B : Employ meaningful rewards

C : Reward group or team accomplishments

D : Make sure that measurement is accurate

Answer: B

Question 2

As a general rule, how often should employees receive performance feedback?

Options :

A : Once a year at the annual performance review

B : Once a day, preferably early in the morning

C : On an ongoing basis as appropriate

D : Only as often as is comfortable for the supervisor.

Answer: C

Question 3

The number of pay structures in an organization is most likely to be influenced by which of the following?

Options :

A : The diversity of jobs

B : The demographics of the workforce

C : The organization-s financial condition

D : The organizations policies regarding centralized pay administration

Answer: A

Question 4

Which of the following is primarily focused on giving special attention to employee actions, efforts, behavior or performance?

Options :

A : Compensation

B : Benefits

C : Career opportunities

D : Recognition

Answer: D

Question 5

Which of the following is a type of variable pay?

Options :

A : Salary

B : Piece rate

C : Hourly rate

D : Commissions

Answer: D