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Question 1

The circular models for communication reinforce which concept for HR professional?

Options :

A : Clients meeting and work pressure may distract the receiver rom interpreting the message

B : Communication is a top-down process initiated by external vendors.

C : Creating key messages is vital to the overall success of communication.

D : Soliciting and receiving feedback from the receiver is a critical aspect of communication

Answer: C

Question 2

As the new owner of a car dealership, you have become concerned with some behaviour being displayed by most of your sales force. You have decided to change the compensation systems. Yet, you are very concerned with your ability to meet payroll if sales decrease. Which of the following pay plans should you consider using?

Options :

A : employee stock plans

B : targeted incentives

C : extensive benefits

D : competency-based plan

Answer: A

Question 3

How does a theme help a communication campaign?

Options :

A : It uses music to create emotion

B : It draws attention to it and creates interest

C : It simplifies the message

D : It helps diminish negative feedback

Answer: B

Question 4

Which of the following activities should be conducted during the implementation step of the communication campaign?

Options :

A : Identify objectives

B : Evaluate success.

C : Determine the budget.

D : Gauge audience reaction and feedback.

Answer: D

Question 5

What is a likely indicator that communication has reached the behavioral tier and is influencing employee commitment and action?

Options :

A : A formal communication process is implemented

B : Employee line of sight is created

C : Employee feedback is utilized

D : Technology is being leveraged.

Answer: B